Our Commercial Invoices now reflect the retail value information found within the Shipwire Platform and is running normally.
We have pinpointed the error back to a recent code release that was made to the Shipwire Platform. Our engineering team has rolled back the changes that affected the Commercial Invoice being set to 0 and are currently monitoring it closely.
Our team has uncovered an error regarding the value of commercial invoices being set to 0. We are currently working on a fix to get the commercial invoices to reflect retail value information from the Shipwire Platform as quickly as possible. Please stay tuned for further updates.
This incident affected: Warehouses (Redlands, CA, Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, New Lenox, IL, Lancaster, PA, Jonestown, PA, Tilburg, NLD, Laughton-Lewes, GBR, Tin Shui Wai, HKG, Mississauga, CAN, Richmond, CAN, Eastern Creek, AUS).