Order delays at Tin Shui Wai, HKG warehouse

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

All impacted orders have been shipped

Posted Aug 10, 2017 - 15:38 PDT

Update

The 307 orders / 42 merchants affected that are supposed to ship on MONDAY 8/7, were shipped out on TUESDAY 8/8 instead. (1 day delay)

And now 269 orders / 32 merchants(NEW SETS) that are supposed to ship on TUESDAY 8/8, are now on hold awaiting Kerry IT team to fix. Most likely they will get shipped on WEDNESDAY 8/9 instead. (current time in Hong Kong 8am WED)

Posted Aug 09, 2017 - 06:18 PDT

Identified

The Tin Shui Wai, HKG warehouse was unable to process orders on August, 7, 2017. As a result, 300 orders were delayed and will ship out on August 8, 2017 instead.

Posted Aug 08, 2017 - 13:51 PDT

This incident affected: Warehouses (Shenzhen, CHN).