All email communication to our sales and support groups is not generating new or updating existing cases.
All email communication to sales and support are generating new and updating existing cases again.
All email communication to sales and support is failing to be sent. The engineering team is working on it, and we will provide an update when a resolution has been reached.
This incident affected: API (Legacy XML API (API v1), REST API (API v3), Webhooks), Carriers (Asendia, Australia Post, Canada Post, DHL eCommerce (Global Mail), DHL Express, DPD, FedEx, GLS (Netherlands), Hermes, Hong Kong Post, Netherlands Post, Purolator, Parcel Force, Royal Mail, StarTrack, TGX, TNT, Toll, UPS, USPS), Warehouses (Redlands, CA, Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, New Lenox, IL, Lancaster, PA, Jonestown, PA, Tilburg, NLD, Laughton-Lewes, GBR, Tin Shui Wai, HKG, Mississauga, CAN, Richmond, CAN, Eastern Creek, AUS), and Merchant portal.