All email communication to our sales and support groups is not generating new or updating existing cases.

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

All email communication to sales and support are generating new and updating existing cases again.

Posted Nov 09, 2017 - 13:35 PST

Investigating

All email communication to sales and support is failing to be sent. The engineering team is working on it, and we will provide an update when a resolution has been reached.

Posted Nov 09, 2017 - 10:36 PST

This incident affected: Carriers (Asendia, Australia Post, Canada Post, DHL eCommerce (Global Mail), DHL Express, DPD, FedEx, GLS (Netherlands), Hermes, Hong Kong Post, Netherlands Post, Purolator, Parcel Force, Royal Mail, StarTrack, Toll, UPS, USPS), API (Legacy XML API (API v1), REST API (API v3), Webhooks), Warehouses (Rancho Cucamonga, Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, New Lenox, IL, Lancaster, PA, Jonestown, PA, Tilburg, NLD, Laughton-Lewes, GBR, Shenzhen, CHN, Mississauga, CAN, Richmond, CAN, Eastern Creek, AUS), and Merchant portal.