Platform Status
Monitoring - Please be advised that the carrier GLS has notified Shipwire of potential delivery delays due to labor shortages. Transit time may be longer than normal. We will continue to keep you updated on this topic and thank you for your patience.
Jul 27, 13:34 PDT
Update - As of July 7 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand ( 7/7 updates: Priority Mail International only)
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (7/7/2022):

Australia - Priority Mail International
China - Priority Mail International
New Zealand - Priority Mail Express International, First Class Mail International

Jul 7, 14:09 PDT
Update - As of May 17, 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Australia
Bhutan
Brunei
Chad
China ( new add as of 5/17/22 , Priority Mail International only)
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

May 17, 15:31 PDT
Update - As of March 15, 2022,
the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.


Russia (new add 3/15/22)
Afghanistan
Australia
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen



Remove (3/15/22):
Central African Republic
Liberia
Mayotte
Sierra Leone
French Guiana
Guadeloupe
Martinique
Reunion (Bourbon)
Saint Pierre and Miquelon


If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 21, 09:26 PDT
Update - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen


Remove (2/11/22):
Hong Kong
Tajikistan


If you have any questions, please contact customercare@ingrammicroservices.com.

Feb 17, 11:49 PST
Update - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Hong Kong ( new added on 1/14/22)
Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Jan 13, 09:02 PST
Update - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Solomon Islands ( new add on 12/10/21)
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Dec 27, 09:41 PST
Update - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Nov 10, 15:53 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 15:48 PST
Update - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Sudan

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 21, 10:41 PDT
Update - We are continuing to monitor for any further issues.
Oct 6, 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 09:51 PDT
Investigating - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions.

These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items.

Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only.

The following locations are suspended due to unavailability of transportation until further notice:

Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 1, 09:51 PDT
Update - We are continuing to monitor for any further issues.
Jun 1, 10:36 PDT
Monitoring - March 4, 2022

We are disabling shipments to Ukraine, Russia and Belarus from all region due to carriers are currently suspending services there.
Will resume until further notice.

Mar 22, 14:02 PDT
Identified - Please be advised that we are experiencing fulfillment delays at many of our fulfillment centers due to COVID-19 related impacts on labor forces. Our top priority is the health and safety of our associates and our efforts remain committed to servicing your business to the best of our ability.
Jan 7, 13:54 PST
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
100.0 % uptime
Today
Rialto, CA Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Resolved - The Rialto, CA facility is back operating today as planned. We're still working through a backlog of orders but plan to be fully caught up by Wednesday. Thank you for your patience and understanding.
Aug 1, 13:43 PDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 09:31 PDT
Identified - Please be advised that our Rialto, California fulfillment center is closing today, July 28th, and tomorrow, July 29th due to COVID-19 impacting the operations team. We will be conducting a deep sanitization of the facility over the weekend and plan on re-opening on Monday, August 1st. Please expect fulfillment delays.
Jul 28, 09:27 PDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Jul 27, 2022
Resolved - This incident has been resolved.
Jul 27, 08:40 PDT
Investigating - On Saturday July 23, 2022 between 11:00 pm - 12:00 am PST, we will be applying an update to our database. While there will be no downtime during this maintenance, you may encounter an issue where search results or reports ran in the Shipwire dashboard return inaccurate results. This is temporary and will return to normal once the maintenance is complete.

We apologize for any inconvenience this may cause. For any questions or concerns, please contact customercare@ingrammicroservices.com

Jul 11, 07:26 PDT
Jul 26, 2022

No incidents reported.

Jul 25, 2022
Resolved - This incident has been resolved.
Jul 25, 16:02 PDT
Monitoring - July 5, 2022

New South Wales flood impacts update

• While rainfall across impacted areas of New South Wales is starting to ease, rivers are still rising.
• Major impacts around the river catchments of Nepean, Windsor and Richmond are affected with all bridges closed and approximately 54 local road closures.
• Due to severe flooding in parts, the rail network is on hold and containers stabled in multiple destinations until further notice:
1. Perth to Sydney containers stabled at Goulburn, Mossvale &Goobang
2. Adelaide to Sydney stabled at Yass
3. Brisbane to Sydney stabled at Mindarriba
4. Melbourne to Sydney stabled at Ettamogah
• 97 Evacuation Orders are in place with 60 Evacuation Warnings affecting approximately 45,000 residence
• Approximately 85,000 delivery points will be impacted due to access issues.
• Chronology of parcels is in place and Force Majeure scan events

Due to localized flooding in NSW, there will be delivery delays at Minchinbury, Botany and Worth Street, Chullora (MRP) depots.
There will be delivery impacts in NSW postcodes:
2747,2748, 2749, 2750, 2752, 2753, 2754, 2756, 2757, 2758, 2759, 2765, 2775
2481, 2478, 2540, 2541, 2550, 2600, 2601, 2603, 2604, 2605, 2611, 2619, 2620, 2606, 2607, 2900-2906, 2602, 2612, 2618, 2871, 2911-2914



Below impacted postcodes are just a guide because those postcodes nearby but not listed may be impacted as well.
Impacted postcodes
• Nepean - 2745, 2750, 2753, 2759 – 2761, 2766, 2770, 2773 – 2774, 2776 –2777
• Wisemans Ferry - 2775
• Kingswood - 2747 – 2749
• Areas in Windsor / Richmond / Kurrajong / Kurmond / Grossvale/ Wilberforce/Clarendon / Freemans Reach / Pitt Town / Wallacia / McGrath’s Hill / Glossodia/Bidwell /Warragamba - 2745 - 2770
• Katoomba - 2778 – 2786
• Moorebank & Liverpool - 2170
• Prestons - 2170
• Camden - 2570
• Menangle & Menangle Park - 2563, 2568
• Part of Wollombi - 2325
• Part of Lithgow - Roadside delivery for 2790
• Part of Bathurst - Roadside delivery for 2795
• Part of Parkes - Roadside for 2873 & 2875
• Part of Cessnock, Singleton & Metford - Roadside for 2323, 2325 & 2330

Jul 5, 08:55 PDT