tag:status.shipwire.com,2005:/historyShipwire, A CEVA Logistics Company Status - Incident History2024-03-18T19:30:30-07:00Shipwire, A CEVA Logistics Companytag:status.shipwire.com,2005:Incident/202728962024-03-15T13:58:21-07:002024-03-15T13:58:21-07:00USPS suspends international mail to Haiti until further notice<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:57</var> PDT</small><br><strong>Monitoring</strong> - Effective March 15, 2024, the Postal Service will suspend international mail acceptance to Haiti until further notice due to unavailable transportation.<br /> <br />Customers are asked to refrain from mailing items addressed to the following country, until further notice: <br />Haiti<br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), and M-Bag® items.</p>tag:status.shipwire.com,2005:Incident/201684812024-03-06T08:16:01-08:002024-03-06T08:16:01-08:00CEVA Warehouse System Outage: March 5, 2024<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:16</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:48</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:31</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> PST</small><br><strong>Identified</strong> - Hello,<br />We have been notified of an issue within the CEVA network that will impact orders going to some of our warehouse facilities. This will impact all orders shipping out of our CEVA warehouse facilities. There is currently a system outage that is impacting orders from processing at those locations.<br /> <br />We are working with our partners closely in order to address the issue and should have an update in the next hour or two. We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/199850652024-02-23T06:33:59-08:002024-02-23T06:33:59-08:00February 14, 2024 - Some orders not dropping to warehouse<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:33</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>09:24</var> PST</small><br><strong>Monitoring</strong> - Order flow has been restored and we are seeing orders submit to the warehouses for shipping. We are monitoring order flow in order to ensure they continue to go out unimpeded. <br /><br />We apologize for any inconvenience this may have caused. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:34</var> PST</small><br><strong>Investigating</strong> - We are currently looking into an issue where some orders are unable to be submitted to their assigned warehouse. We will provide an update to this incident within the next hour or two.<br /><br />We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/200501262024-02-22T09:44:45-08:002024-02-22T09:44:45-08:00Shipwire searchbar not returning results for few orders created on Feb 22 2024<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:32</var> PST</small><br><strong>Monitoring</strong> - We are currently experiencing issues with the Shipwire platform search bar failing to return results for some orders created on Feb 22 2024. We are actively working on a fix. <br /><br />A current workaround is to use Activity History to view those selected orders. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/199516122024-02-14T04:51:26-08:002024-02-14T04:51:26-08:00Shipwire Maintenance: February 12, 2024 at 8:00 PM PST<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>23:04</var> PST</small><br><strong>Update</strong> - We have deployed the update to the Shipwire platform and are monitoring the system to ensure platform stability. While we have discovered an issue with invoices being generated, the rest of the Shipwire platform is operating as expected. We will continue to work on resolving the invoice issue along with monitoring logs for any additional issues that presents itself. <br /><br />We appreciate your patience and apologize for any inconvenience this may have caused. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Identified</strong> - Hello,<br />This coming Monday February 12th, we will be deploying some enhancements to the Shipwire platform. Maintenance will begin at 8:00 PM PST and should last no more than 2 hours. These enhancements are focused on increasing Shipwire’s performance and stability so no changes will need to be made on any of our customers systems. While we expect little to no downtime to occur, we are advising that there could be some minimal downtime encountered.<br /> <br />We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/198784912024-02-09T12:51:33-08:002024-02-09T12:51:33-08:00Stock transition failure for some orders.<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:27</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Identified</strong> - The issue has been identified and we have currently working on addressing the orders that were impacted by it. The issue stems from an update we deployed to the platform earlier in the week and we rolled that change back. <br /><br />We apologize for any inconvenience this may have causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:20</var> PST</small><br><strong>Investigating</strong> - Hello, <br />We are investigating into an issue where SKUs in some orders did not properly transition into the correct bucket/status. This problem occurred when the order was submitted to the warehouse for shipping so the impacted bucket is the Reserved + Shipping + Shipped buckets. We will provide an update in the next hour or two. <br /><br />We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/198885102024-02-01T23:32:43-08:002024-02-01T23:32:43-08:00Feb 1 2024 - Site Outage – Eastern Creek AU, Mississauga CAN, Waalwijk NLD, Jonestown PA, Millington TN, Hermosa CA, Carol Stream IL,Carrollton TX, Shenzhen CHN, Ontario CA and Harrisburg-B<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:32</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:56</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:32</var> PST</small><br><strong>Monitoring</strong> - Hello,<br /><br />Our Eastern Creek AU, Mississauga CAN, Waalwijk NLD, Jonestown PA, Millington TN, Carrollton TX, Shenzhen CHN, Carol Stream IL, Hermosa CA, Ontario CA and Harrisburg-B fulfillment facilities are experiencing some networking issues which is preventing orders from being processed at those locations. This appears to be an issue with the local network. We are working with our partners to reestablish order flow to those facilities and will provide further updates shortly. <br /><br />We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/195302642024-01-31T10:59:35-08:002024-01-31T10:59:35-08:00December 25, 2023 - Site Outage – Reno, NV and Lancaster, PA<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:02</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>17:50</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented for Reno and Lancaster and orders have resumed being shipped from those locations. We are in the process of applying tracking information to the orders that have been shipped. While it may take a few days for these facilities to process the backlog of orders, we will be closing out orders as we receive shipping confirmation. <br /><br />We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>15:44</var> PST</small><br><strong>Update</strong> - Hello,<br />The teams at the Reno and Lancaster facilities continue making every effort to resume normal business operations but at the time of this update, they expect this incident to affect their ability to resume their normal level of service on Saturday December 30. We will continue to monitor the situation and provide additional updates. <br />We appreciate your patience as we work to resolve this issue. Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>10:04</var> PST</small><br><strong>Update</strong> - The investigation into the incident identified on December 24, 2023, remains ongoing. While our partner is making every effort to resume normal business operations , we have been informed that this incident will affect their ability to resume normal level of service until Saturday.<br /><br />Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:41</var> PST</small><br><strong>Identified</strong> - Hello,<br />While our partner has restored order submissions to Reno and Lancaster, they have yet to resume shipping orders out. They are still running scans against their management system and hope to resume shipping orders out tomorrow. We are monitoring the situation and keep you updated on further developments to come. <br /><br />Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>07:23</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>17:57</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>08:55</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>08:55</var> PST</small><br><strong>Update</strong> - Hello,<br />We are still working with our partner to identify and restore service at these facilities. Once again we apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>15:53</var> PST</small><br><strong>Investigating</strong> - Hello,<br />Our Reno and Lancaster fulfillment facilities are experiencing some networking issues which is preventing orders from being processed at those locations. This appears to be an issue with the local network. We are working with our partners to reestablish order flow to those facilities and will provide further updates shortly. <br /><br />We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/197276942024-01-26T08:07:23-08:002024-01-26T08:07:23-08:00Millington Fulfillment Center Temporarily Closed Due to Inclement Weather<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>08:07</var> PST</small><br><strong>Resolved</strong> - We are pleased to share that the Millington, TN warehouse has returned to normal operations and all backlogs from the earlier weather-related disruption have been fully cleared out as of Thursday afternoon. <br /><br />Thank you for your patience and understanding during this unusual event. We appreciate your partnership. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:25</var> PST</small><br><strong>Update</strong> - The Millington warehouse continues to operate at full capacity and expects to have both inbound and outbound backlogs cleared by the end of this week. If you are not seeing shipping confirmations for your orders by that time, please contact customercare@shipwire.com for additional assistance. <br /><br />Thank you for your ongoing patience and understanding as the warehouse and carriers continue to recover from these severe weather events. We appreciate your partnership!</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:28</var> PST</small><br><strong>Update</strong> - We are pleased to announce that the Millington warehouse is fully operational today. All teams will be working overtime in order to clear backlogs as quickly as possible on a first in, first out basis. Carrier services are also resuming for both inbound and outbound shipments.<br /><br />We will continue to monitor the situation and provide updates as information becomes available. Thank you for your continued support and patience. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:36</var> PST</small><br><strong>Update</strong> - The Millington warehouse opened today with reduced staffing due to ongoing sub-freezing weather and hazardous road conditions which make travel in the area extremely difficult. The warehouse does plan to operate on Sunday in an effort to continue reducing order backlogs from the end of the week. <br /><br />We will continue to monitor the situation and provide updates as information becomes available. We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:35</var> PST</small><br><strong>Update</strong> - Due to worsening weather and hazardous travel conditions in the Millington/mid-south region, the warehouse will be closed for today, January 19th. The team is evaluating the possibility of operating over the weekend, weather and conditions permitting, to work through order backlogs as quickly as possible. <br /><br />We will continue to post additional updates as information becomes available. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:29</var> PST</small><br><strong>Update</strong> - The Millington warehouse is continuing with operations today with limited capacity due to ongoing inclement weather throughout the area. Carrier services continue to be impacted by poor/icy road conditions as well. The team is working through the order backlog on a first in/first out basis and, conditions permitting, anticipates operating Saturday and Sunday in an effort to further reduce the backlog.<br /><br />We will continue to monitor the situation and provide updates as information becomes available. Thank you for your ongoing patience and understanding. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:21</var> PST</small><br><strong>Update</strong> - The Millington warehouse has resumed limited operations today, Jan. 17th. They are operating at approximately 25% capacity and carrier services are delayed as the area continues to recover from the effects of serious inclement weather.<br /><br />We will continue to monitor the situation and provide updates as information becomes available. Thank you for your patience and understanding. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:16</var> PST</small><br><strong>Monitoring</strong> - The Millington/Mid-South area is currently experiencing severe weather which has necessitated the temporary closure of our Millington, TN warehouse operations. The weather has also impacted UPS and FedEx operations in the area as well. <br /><br />We will continue to monitor the situation and provide updates as information becomes available. We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com.</p>tag:status.shipwire.com,2005:Incident/197712892024-01-22T09:39:18-08:002024-01-22T09:39:18-08:00Carrier Service Interruptions in Lancaster County - Pennsylvania<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:39</var> PST</small><br><strong>Resolved</strong> - We are pleased to share that our Lancaster, PA warehouse was able to coordinate additional carrier pickups over the weekend to alleviate their shipping backlog. The warehouse and carrier services are operating at normal capacity as of today.<br /><br />Thank you for your patience and understanding as we worked through the challenges introduced by severe weather events in the area. For any questions or concerns please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:30</var> PST</small><br><strong>Monitoring</strong> - Due to inclement weather, most of our carrier pickups out of the Lancaster, PA warehouse have been cancelled due to travel bans on commercial vehicles on various interstates connecting into Lancaster County. We are working closely with carriers to get additional capacity this weekend and into Monday.<br /> <br />If you do not see any tracking events on packages, please continue to monitor Monday evening into Tuesday morning as you should see most packages starting to move through the various carrier networks by then. We will continue to post additional updates as information becomes available. For any questions or concerns please contact customercare@shipwire.com.</p>tag:status.shipwire.com,2005:Incident/197436922024-01-18T09:20:37-08:002024-01-18T09:20:37-08:00Shipwire searchbar not returning results for some orders created in Jan 2024<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:56</var> PST</small><br><strong>Update</strong> - We will run the fix tonight at 9 PM PST, Our fix will import the affected orders created in this month. We will update this page once the fix is implemented, and all Orders from Jan 2024 can be searched from the UI.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:54</var> PST</small><br><strong>Monitoring</strong> - We are currently experiencing issues with the Shipwire platform search bar failing to return results for some orders created in Jan 2024. We are actively working on a fix. <br /><br />A current workaround is to use Activity History to view those selected orders. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/196700332024-01-15T19:21:59-08:002024-01-15T19:21:59-08:00Shipwire searchbar not returning results for some orders<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>06:46</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>06:45</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>19:57</var> PST</small><br><strong>Update</strong> - Our engineerings will be working through the night in order to restore the search bar functionality. We expect this feature to resume no later than 7:00 AM PST.<br /><br />Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:57</var> PST</small><br><strong>Update</strong> - With the complete restoration of the search feature taking longer then we anticipated, we are working on making the past 3 months of orders searchable within the Shipwire UI while the complete restoration of order history is underway. We expect that the past 3 months of order will be searchable by 8:00 PM PST.<br />Once again, we apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:26</var> PST</small><br><strong>Update</strong> - Our engineers continue to work on restoring our search functionality. We are closely monitoring its progress and we are pushing for a resolution to happen at 4:00 PM PST. <br /><br />Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>06:46</var> PST</small><br><strong>Update</strong> - While our reindexing continues to run, some of our customers have had the search bar feature restored while others are unable to run a search or see a partial list of their orders returned. Our engineers continue to work on restoring our search functionality. We are closely monitoring its progress and we are pushing for a resolution to happen at 12:00 PM PST.<br /><br />Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>20:39</var> PST</small><br><strong>Update</strong> - Our Engineers estimate that the reindex will finish around 2:00 AM PST. We apologize for the amount of time it has taken to perform this and wish to thank you for your continued patience. <br /><br />Once again, we apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:57</var> PST</small><br><strong>Update</strong> - Our engineers continue to work on restoring our search functionality. We are closely monitoring its progress and we are pushing for a resolution to happen at 8:00 PM PST tonight. <br />Once again, we apologize for how long this is taking and any difficulties that you or your customers are experiencing because of it. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:36</var> PST</small><br><strong>Update</strong> - We have made great strides in rebuilding the search index, we are still in the process of rebuilding it. We apologize for the delay in resolving this issue and our new ETA is 4:30 PM PST for restoration of the search functionality.<br /><br />For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>12:47</var> PST</small><br><strong>Identified</strong> - Hello,<br />We are still implementing the fix in order to address the issue with the search bar returning order results. While some customers may see orders results returned, others will not while we are importing order information into the search index that the Shipwire search bar uses. We plan for this to be completed no later than 2:30 PM PST but we will provide an update should that change. We will provide more updates on the status of the search bar issue shortly.<br /><br />Once again, we apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix and we are continuing to monitor this issue. For any questions or concerns, please contact customercare@shipwire.com.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Identified</strong> - We are currently experiencing issues with the Shipwire platform search bar failing to return results for orders posted. We are actively working on a fix. <br /><br />A current workaround is to use Activity History to view those selected orders. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/194920712023-12-28T10:50:05-08:002023-12-28T10:50:05-08:00Inventory Report Emails and certain Business Report Emails not being sent out to Customers<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>10:50</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:49</var> PST</small><br><strong>Update</strong> - We have deployed the fix in Production to make sure that the Business Report Emails are going out correctly. But we are seeing that certain emails are not going out, containing the Inventory and Order Reports which are dynamically generated from the Shipwire UI.<br /><br />We are working on a fix to make sure that the Inventory and Order Reports are emailed out. Please stay tuned!</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:24</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:15</var> PST</small><br><strong>Monitoring</strong> - We have identified an issue where Certain Business Report Emails are not being sent out to our customers. This issue also affects Users trying to generate the Inventory and Order Reports from the Shipwire UI. <br /><br />This incident started on Dec 13th 2023. We are currently working on fixing the issue, and will update once we have the fix.<br /><br />We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com</p>tag:status.shipwire.com,2005:Incident/189054122023-12-14T14:19:10-08:002023-12-14T14:19:10-08:002023 Holiday Planning Information Page<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:19</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:33</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:32</var> PDT</small><br><strong>Monitoring</strong> - Dear Valued Customer,<br /><br />Peak season is rapidly approaching and Shipwire wants to ensure you’re informed about important updates so that you can make the most of the holiday season. To that end, we’re pleased to announce our <b>2023 Holiday Season</b> <a href="https://www.shipwire.com/holiday-season-2023/">information page</a> is now available on our website. This page is updated throughout peak season, so we recommend you visit the site weekly for the latest updates, including:<br /><br /> - fulfillment center closures and modified schedules<br /> - inbound (ASN) delivery timelines for Black Friday and related blackout periods (if any)<br /> - availability of Value-Added-Services (VAS) during the holiday season<br /> - and our 2023 Carrier Calendar with information on temporary peak surcharge dates, shipping cutoff dates for holiday deliveries, and service modifications<br /><br />We look forward to partnering with you for a great holiday season!</p>tag:status.shipwire.com,2005:Incident/81313952023-12-14T13:41:08-08:002023-12-14T13:41:08-08:00The Postal Service International Service Disruptions<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:41</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>10:19</var> PDT</small><br><strong>Update</strong> - As of April 6 2023, <br /><br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Afghanistan<br />Belarus <br />Bhutan<br />Brunei<br />Laos<br />Libya<br />Mongolia<br />Russia<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />Remove (4/6/2023):<br />Chad</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> PST</small><br><strong>Update</strong> - As of March 1 2023, <br /><br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Afghanistan<br />Belarus <br />Bhutan<br />Brunei<br />Chad<br />Cuba<br />Laos<br />Libya<br />Mongolia<br />Russia<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />Remove (3/1/2023):<br />Samoa</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:17</var> PST</small><br><strong>Update</strong> - As of December 16 2022, <br /><br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Afghanistan<br />Belarus (new)<br />Bhutan<br />Brunei<br />Chad<br />Cuba<br />Laos<br />Libya<br />Mongolia<br />Russia<br />Samoa<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />Remove (12/16/2022):<br /><br />Papua New Guinea<br />Solomon Islands</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Update</strong> - As of Sept 28 2022, <br /><br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Afghanistan<br />Belarus (new)<br />Bhutan<br />Brunei<br />Chad<br />Cuba<br />Laos<br />Libya<br />Mongolia<br />Papua New Guinea<br />Russia<br />Samoa<br />Solomon Islands<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />Remove (9/28/2022):<br /><br />New Zealand - Priority Mail International</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>14:09</var> PDT</small><br><strong>Update</strong> - As of July 7 2022, <br /><br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Afghanistan<br />Bhutan<br />Brunei<br />Chad<br />Cuba<br />Laos<br />Libya<br />Mongolia<br />New Zealand ( 7/7 updates: Priority Mail International only)<br />Papua New Guinea<br />Russia<br />Samoa<br />Solomon Islands<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />Remove (7/7/2022):<br /><br />Australia - Priority Mail International<br />China - Priority Mail International<br />New Zealand - Priority Mail Express International, First Class Mail International</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:31</var> PDT</small><br><strong>Update</strong> - As of May 17, 2022, <br /><br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Afghanistan<br />Australia<br />Bhutan<br />Brunei<br />Chad<br />China ( new add as of 5/17/22 , Priority Mail International only)<br />Cuba<br />Laos<br />Libya<br />Mongolia<br />New Zealand<br />Papua New Guinea<br />Russia<br />Samoa<br />Solomon Islands<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:26</var> PDT</small><br><strong>Update</strong> - As of March 15, 2022, <br />the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br /><br />Russia (new add 3/15/22)<br />Afghanistan <br />Australia<br />Bhutan<br />Brunei<br />Chad<br />Cuba<br />Laos<br />Libya<br />Mongolia<br />New Zealand<br />Papua New Guinea<br />Samoa<br />Solomon Islands<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br /><br /><br />Remove (3/15/22):<br />Central African Republic<br />Liberia<br />Mayotte<br />Sierra Leone<br />French Guiana<br />Guadeloupe<br />Martinique<br />Reunion (Bourbon)<br />Saint Pierre and Miquelon<br /><br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:49</var> PST</small><br><strong>Update</strong> - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Solomon Islands<br />Central African Republic<br />Chad<br />Liberia<br />Mayotte<br />Mongolia<br />New Zealand<br />Sierra Leone<br />Afghanistan<br />Australia<br />Bhutan<br />Brunei<br />Cuba<br />French Guiana<br />Guadeloupe<br />Laos<br />Libya<br />Martinique<br />Papua New Guinea<br />Reunion (Bourbon)<br />Saint Pierre and Miquelon<br />Samoa<br />South Sudan<br />Syria<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br /><br />Remove (2/11/22):<br />Hong Kong<br />Tajikistan<br /><br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:02</var> PST</small><br><strong>Update</strong> - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br /><br />Hong Kong ( new added on 1/14/22)<br />Solomon Islands <br />Central African Republic<br />Chad<br />Liberia<br />Mayotte<br />Mongolia<br />New Zealand<br />Sierra Leone<br />Afghanistan<br />Australia<br />Bhutan<br />Brunei<br />Cuba<br />French Guiana<br />Guadeloupe<br />Laos<br />Libya<br />Martinique<br />Papua New Guinea<br />Reunion (Bourbon)<br />Saint Pierre and Miquelon<br />Samoa<br />South Sudan<br />Syria<br />Tajikistan<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Update</strong> - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />Solomon Islands ( new add on 12/10/21)<br />Central African Republic<br />Chad<br />Liberia<br />Mayotte<br />Mongolia<br />New Zealand<br />Sierra Leone<br />Afghanistan<br />Australia<br />Bhutan<br />Brunei<br />Cuba<br />French Guiana<br />Guadeloupe<br />Laos<br />Libya<br />Martinique<br />Papua New Guinea<br />Reunion (Bourbon)<br />Saint Pierre and Miquelon<br />Samoa<br />South Sudan<br />Syria<br />Tajikistan<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br />Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.<br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:53</var> PST</small><br><strong>Update</strong> - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.<br /><br />Central African Republic<br />Chad<br />Liberia<br />Mayotte<br />Mongolia<br />New Zealand<br />Sierra Leone<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br />Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.<br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:48</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>10:41</var> PDT</small><br><strong>Update</strong> - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.<br /><br />Customers are asked to refrain from mailing items addressed to the following country, until further notice: <br />Sudan<br /><br />This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.<br />Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail. <br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:29</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> PDT</small><br><strong>Investigating</strong> - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions. <br /><br />These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items. <br /><br />Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only. <br /><br />The following locations are suspended due to unavailability of transportation until further notice:<br /><br />Afghanistan<br />Australia<br />Bhutan<br />Brunei<br />Cuba<br />French Guiana<br />Guadeloupe<br />Laos<br />Libya<br />Martinique<br />Papua New Guinea<br />Reunion (Bourbon)<br />Saint Pierre and Miquelon<br />Samoa<br />South Sudan<br />Syria<br />Tajikistan<br />Timor-Leste<br />Turkmenistan<br />Yemen<br /><br />If you have any questions, please contact customercare@ingrammicroservices.com.</p>tag:status.shipwire.com,2005:Incident/190019742023-11-13T08:12:08-08:002023-11-13T08:12:08-08:00Shipwire Maintenance Friday November 10, 2023 at 7:00 AM PST<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> PDT</small><br><strong>Identified</strong> - Hello,<br />On Friday November 10, 2023 at 7:00AM PST, we will be doing some maintenance to the Shipwire platform until 9:00 AM PST. During this time, there may be a 5 to 10 minute window of downtime for some of our systems that generate business reports. Order flow will not be impacted, just some business reports will fail to generate if requested during the 5 to 10 minute window of downtime. In the event that you get an error when requesting a business report from the Shipwire dashboard, we ask that you allow for 10 minutes to pass before reattempting to request the business report.<br /><br />We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .</p>tag:status.shipwire.com,2005:Incident/189477542023-11-02T09:50:57-07:002023-11-02T09:50:57-07:00Friday October 27, 2023 - Some orders on hold for false RPL/HTS/ECCN validation failures<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Monitoring</strong> - Hello,<br />This morning, we discovered that some orders had erroneous holds put on them for missing ECCN, HTS, or for failing RPL validation. We discovered that this was due to a misconfiguration between micro services that resulted in this. We have implemented a hot fix for this and our support team are almost finished with removing the holds from the orders that should not have been held. <br /><br />We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .</p>tag:status.shipwire.com,2005:Incident/188683402023-10-23T06:47:09-07:002023-10-23T06:47:09-07:00Small update to the Shipwire platform on Saturday October 21, 2023 at 8:00 PM PST<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>06:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>08:36</var> PDT</small><br><strong>Investigating</strong> - Hello,<br />This coming Saturday night at 8:00 PM PST, we will be performing a small update to the Shipwire platform. We are going to be doing a small update to our DNS settings for the Shipwire platform. While the do do not foresee any downtime to arise from this, just to be safe we will say there could be a 5 - 10 second period of downtime for it while the DNS settings are updated. A quick refresh of the page in the browser should resolve it though. <br /><br />We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .</p>tag:status.shipwire.com,2005:Incident/185605252023-10-16T20:52:49-07:002023-10-16T20:52:49-07:00Production System Maintenance Saturday September 30, 2023 at 8:00 pm PST<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>20:52</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>16:03</var> PDT</small><br><strong>Identified</strong> - We want to inform you about an upcoming maintenance activity that is scheduled for our Production environment.<br />Maintenance will commence on Saturday September 30, 2023 at 8:00 pm PST. During this maintenance, our technical team will be performing necessary updates and improvements to enhance the performance and reliability of our Production environment. We do not anticipate any down time to arise from this.<br /><br />We understand the importance of our services to your work, and we will do everything possible to ensure there is no downtime. We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .</p>tag:status.shipwire.com,2005:Incident/185605122023-09-25T07:53:53-07:002023-09-25T07:53:53-07:00Beta System Maintenance Saturday September 23, 2023 at 8:00 pm PST<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>07:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>16:01</var> PDT</small><br><strong>Identified</strong> - We want to inform you about an upcoming maintenance activity that is scheduled for our Beta environment.<br />Maintenance will commence on Saturday September 23, 2023 at 8:00 pm PST. During this maintenance, our technical team will be performing necessary updates and improvements to enhance the performance and reliability of our Beta environment. We do anticipate some down time to arise which will last about 5 to 10 minutes.<br /><br />We understand the importance of our services to your work, and we will do everything possible to ensure the downtime is minimal. We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .</p>tag:status.shipwire.com,2005:Incident/182265742023-09-20T15:54:55-07:002023-09-20T15:54:55-07:00Webhook Alerts Not Sent: August 9, 2023 - August 18, 2023<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>15:44</var> PDT</small><br><strong>Monitoring</strong> - Hello,<br />We would like to inform you about an issue with webhooks that was reported by one of our customers on August 18th. If you do not use webhooks from the Shipwire API, you were not impacted. <br /><br />The incident started on August 9th, around 9:00 AM PST, with approximately 25% of webhooks not being sent. We understand the importance of timely notifications and the impact this incident may have had on your operations. Our team worked tirelessly to resolve the issue, and we're pleased to inform you that as of August 18th, at 4:23 PM PT, the issue has been fully resolved. While we have successfully addressed the issue with the webhooks, we recognize that some of you might require these webhooks to be resent. If you find that you have not received notifications for your subscribed webhook topics between August 9th and August 18th, and you would like them to be resent, we are here to assist you. <br /><br />To request a resend of missed webhooks, please reach out to the Shipwire Customer Care team at customercare@shipwire.com and let us know which topics you require to be resent. Note that if you send emails to your customer with tracking details after receiving webhooks from us, you may wish to disable that in your system for orders shipped more than a few days ago, as many packages sent between Aug 9 and 18 have likely already been delivered.<br />We appreciate your understanding and cooperation. <br /><br />We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care.</p>tag:status.shipwire.com,2005:Incident/183513272023-09-11T11:02:49-07:002023-09-11T11:02:49-07:00Fulfillment Center Schedule Due to Weather Condition<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>11:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:13</var> PDT</small><br><strong>Monitoring</strong> - Sep 1 2023<br /><br />The Shenzhen warehouse will be closed today (09/01) due the impact of the typhoon. All orders fulfillment will be postponed to Monday (09/04).<br /><br />We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com.</p>tag:status.shipwire.com,2005:Incident/182121092023-08-23T02:34:53-07:002023-08-23T02:34:53-07:00Shipwire BETA maintenance August 23, 2023 at 02:00 AM PST<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>02:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Monitoring</strong> - Hello,<br /><br />We want to inform you about an upcoming maintenance activity that is scheduled for our Beta environment.<br />Maintenance will commence on August 23rd, 2023 at 02:00 AM PST. During this maintenance, our technical team will be performing necessary updates and improvements to enhance the performance and reliability of the database that services our Beta environment. While we anticipate the downtime to be minimal, please be advised that there might be a 5 to 10-minute period of unavailability during the maintenance window.<br /><br />We understand the importance of our services to your work, and we will do everything possible to keep the downtime to a minimum. We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .</p>tag:status.shipwire.com,2005:Incident/178846452023-07-20T09:45:30-07:002023-07-20T09:45:30-07:00Intermittent Email Notification Failures<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:23</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>Investigating</strong> - Hello,<br />We would like to inform you that the Shipwire platform is currently experiencing intermittent issues with our email notification system. We understand the significance of these communications in keeping you informed about updates, and we are actively investigating the matter to resolve it as quickly as possible.<br /><br />Our team is diligently working to identify the root cause of the problem and implement the necessary solutions. We apologize for any inconvenience this may cause. During this time, if you have any questions, concerns, or require assistance, please contact our Customer Care team at customercare@shipwire.com.</p>tag:status.shipwire.com,2005:Incident/176924842023-07-05T12:30:16-07:002023-07-05T12:30:16-07:00Power Outage at our Millington, Tennessee Warehouse<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>12:30</var> PDT</small><br><strong>Resolved</strong> - We are pleased to share that all systems are fully operational in our Millington, TN warehouse and that all backlogs from the earlier outage have since been resolved. Thank you for your patience and understanding. If you have any additional questions or concerns, please reach out to customercare@shipwire.com for assistance.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Monitoring</strong> - Our Millington warehouse is gradually resuming operations this morning, temporarily using generator power until utility service can be restored (likely in the next two to three days). The team is working diligently to recover from yesterday's outage and clean up efforts. We appreciate your ongoing patience as we catch up on order processing.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>14:24</var> PDT</small><br><strong>Identified</strong> - The Millington/Mid-South area was hit by a severe storm last night and our Millington, TN warehouse is currently without power. Our maintenance team is currently assessing damage to the facility and we are awaiting updates from the utility company as to when power will be restored. In addition to the power outage, communication lines are also down throughout the area. We will provide updates as information becomes available. We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com.</p>