Delayed Orders Sent Via FedEx in Shenzhen, CHN Warehouse

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

This incident has been resolved.

Posted Jun 26, 2019 - 10:13 PDT

Identified

Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.

Posted Sep 20, 2018 - 13:43 PDT

This incident affected: Carriers (FedEx) and Warehouses (Shenzhen, CHN).