Shopify double reserving stock
Incident Report for Shipwire
Investigating
We have recently discovered an inventory counting error when Shopify requests an inventory update. Effectively, a double reservation of the order quantity is placed when Shopify subtracts the total outstanding quantity from unfulfilled (not yet ship-confirmed) orders within their system, even though the number has already been reduced in Shipwire. This is causing Shopify to show 0 Stock while Shipwire still accurately displays stock. We are working on a fix for this and thank you for your patience. For any questions or concerns in the meantime, please contact customercare@ingrammicroservices.com
Posted Aug 09, 2019 - 15:02 PDT
This incident affects: Merchant portal (Dashboard, Merchant Application).