Shipwire searchbar not returning results for some orders

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

This incident has been resolved.

Posted Aug 02, 2019 - 09:59 PDT

Monitoring

Our engineering team has implemented a fix and recent orders are currently searchable. we are continuing to monitor this issue and thank you for patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.

Posted Aug 01, 2019 - 15:39 PDT

Identified

Some customers are currently experiencing issues with the Shipwire platform search bar failing to return results for orders posted after 3:00 PM PST yesterday, July 31, 2019. We are actively working on a fix. A current workaround is to use Activity History to view those select orders. We apologize for any inconvenience this may cause and thank you for your patience. For questions or concerns, please contact customercare@ingrammicroservices.com.

Posted Aug 01, 2019 - 11:03 PDT

This incident affected: Merchant portal (Search, www.shipwire.com).