Customer Care Phone Line Closed

Incident Report for Shipwire, A CEVA Logistics Company

Resolved

This incident has been resolved.

Posted Nov 16, 2020 - 08:27 PST

Monitoring

Please be advised that due to inclement weather, our Customer Care phone support is temporarily closed. We are continuing to work through customer support inquiries submitted online and through email, however, there may be a slight delay in response time. Please submit support requests to customercare@ingrammicroservices.com. We appreciate your patience and understanding.

Posted Nov 11, 2020 - 08:11 PST

This incident affected: Carriers (Asendia, Australia Post, Canada Post, DHL eCommerce (Global Mail), DHL Express, DPD, FedEx, GLS (Netherlands), Hermes, Hong Kong Post, Netherlands Post, Purolator, Parcel Force, Royal Mail, StarTrack, Toll, UPS, USPS), API (Legacy XML API (API v1), REST API (API v3), Webhooks), Merchant portal (Beta, Dashboard, Merchant Application, Search, www.shipwire.com), Connectors (Shipwire Shopify App), and Warehouses (Rancho Cucamonga, Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, New Lenox, IL, Lancaster, PA, Jonestown, PA, Tilburg, NLD, Laughton-Lewes, GBR, Shenzhen, CHN, Mississauga, CAN, Richmond, CAN, Eastern Creek, AUS, Hermosa, CA, Daventry, GBR, Waalwijk, NLD).