Customer Support Email Down
Incident Report for Shipwire
We have resolved the issue with our Customer Care email inbox ( It is once again working as normal. If you feel you have an open issue that requires assistance, please contact us again at that email address or give us a call at (650) 561-4800. We sincerely apologize for this inconvenience.
Posted Jul 11, 2019 - 15:39 PDT
Our customer care email inbox ( is currently experiencing technical difficulties and some messages are not being received at this time. We're urgently working on a fix for this. If you are currently engaging with support in an existing case, please keep the subject line of the email thread the same and send replies to rather than You may also contact your account representative at their direct extension (found in their email signature).

For any other assistance needed in the meantime, please contact us at or (650) 561-4800.
Posted Jul 11, 2019 - 13:52 PDT
This incident affected: Merchant portal (Merchant Application,