Platform Status
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
Identified - Typhoon Mangkhut has caused a path of destruction in Southeast Asia and made landfall China late afternoon on Sunday, September 16th.

As a result, our Shenzhen, CHN warehouse will be closed Monday, September 17th due to the typhoon. We anticipate the warehouse will be open Tuesday, September 18th, however, we will update you if the weather conditions continue and we have to close the warehouse on Tuesday.
Sep 17, 05:01 PDT
Monitoring - Hurricane Olivia and Hurricane Florence are causing disruption to parcel deliveries in the U.S. Check your carrier's website to understand if your customers may be impacted.

https://www.fedex.com/en-us/service-alerts.html
https://about.usps.com/news/service-alerts/business-weather-updates.htm
https://www.ups.com/us/es/service-alerts.page?id=alert1
Sep 12, 15:22 PDT
Identified - At the Tilburg, NLD Warehouse, we are investigating a printer issue which is affecting the legibility of Commercial Invoices. Outbound shipments requiring Commercial Invoices may be delayed. We apologize for any inconvenience this may have caused.

For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Aug 30, 13:11 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
Sep 25, 2018

No incidents reported today.

Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Resolved - We have resolved this issue and PayPal payments are now reflecting in the Platform. Thank you for your patience.
Sep 12, 09:39 PDT
Monitoring - We have identified that PayPal payments from September 6, 9pm Pacific failed to post on the Platform. We have begun to manually credit accounts for the affected payments and will continue to do so until the issue is resolved. Thank you for your patience.
Sep 11, 13:07 PDT
Identified - Customer payments via PayPal are not reflecting in the Shipwire Platform due to our verification process with PayPal. Our engineering team is actively working to resolve this issue.

If you are experiencing any orders on hold for insufficient funds due to this issue, please send an email to customercare@ingrammicroservices.com including a screenshot and PayPal transaction ID of your funds to your Shipwire account. We will review and temporarily match funds until this is issue is resolved. We appreciate your patience.
Sep 10, 13:08 PDT