Platform Status
Identified - Identified - Winter Storm Grayson is causing hazardous weather conditions across the Eastern Region of the U.S. All of our warehouses are still operating as usual, however, carriers are advising the following metropolitan areas will be experiencing service delays and disruptions today and for the next few days due to inclement weather.


Connecticut: Hartford, Wallingford
Delaware: Dover
Florida: Jacksonville, Tallahassee
Georgia: Albany, Savannah, Swainsboro, Valdosta, Waycross
Massachusetts: Boston, Brockton, Cape Cod, Southborough, Springfield, Stoneham
Maryland: Easton, Salisbury
Maine: Portland
North Carolina: Elizabeth City, Fayetteville, Kinston, Raleigh-Durham, Rocky Mount, Wilmington
New Jersey: Atlantic City, Bridgeton, Carteret, Moonachie, Pennsauken
New Hampshire: Manchester
New York: Albany, Amityville, Farmingdale. Holtsville, Riverhead
Pennsylvania: Bethlehem, Philadelphia, Pottstown
Rhode Island: Providence
South Carolina: Aiken, Beaufort, Charleston, Columbia, Florence
Virginia: Fredericksburg, Newport News, Norfolk, Portsmouth, Richmond
West Virginia: Bluefield
Washington D.C.
Jan 4, 17:49 PST
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Tin Shui Wai, HKG   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018
Resolved - FedEx completed the system maintenance and all services have been restored to normal within the Shipwire platform. Thank you for your patience and we apologize for any inconvenience this may have caused.
Jan 21, 08:49 PST
Update - FedEx has extended its maintenance window from 9:00 p.m. CT to 12:00 a.m. CT. We still do not foresee this maintenance impacting our Rating services but it could potentially impact our ability to generate FedEx shipping labels as well as tracking updates from this carrier. We will be applying a hold to all incoming orders that intend to use FedEx as the shipping method during this period. Once their maintenance is completed, this hold will be resolved on the orders it was applied to. We will continue to monitor the situation and will provide notice once FedEx has restored services. We apologize for any inconvenience this may cause you.
Jan 20, 09:29 PST
Identified - On Saturday January 20, 2018 , FedEx will be performing maintenance from 9:00 p.m. CT to 11:00 p.m. CT. We do not foresee this maintenance impacting our Rating services but it could potentially impact our ability to generate FedEx shipping labels as well as tracking updates from this carrier. We will monitor the situation and will provide notice once FedEx has restored services.
Jan 19, 14:41 PST
Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018
Resolved - We have postponed the system maintenance and will perform it at a future date. We apologize for any inconvenience this may have caused.
Jan 15, 15:20 PST
Identified - On Saturday, January 13, 2018, our datacenters will begin performing maintenance. During this time, you may experience the Shipwire platform being unavailable or our response times being slower then usual. The maintenance will impact certain areas of our platform at specific times and we expect any downtime to be only for five to ten minutes at most for certain parts of our platform that maintenance is being performed on. The schedule for when this maintenance will take place is as follows:

* Beta Environment webservers will have maintenance performed at 12:00 AM PST on Saturday, January 13. We expect the downtime for this to be only for five to ten minutes
* European webservers will have maintenance performed at 15:00 PM PST on Saturday, January 13. We expect the downtime for this to be only for five to ten minutes
* US webservers will have maintenance performed at 12:00 AM PST Sunday, January 14 . We do not expect any downtime for these servers but you may experience a few minutes where platform performance is slightly degraded.

We apologize for any inconvenience this may cause and will be closely monitoring platform operations during this time. For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Jan 11, 16:02 PST
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 10, 2018
Resolved - The issue has been confirmed as resolved. Once again, we apologize for any inconvenience this may have caused
Jan 10, 16:08 PST
Monitoring - We discovered an issue where some merchants with orders ready to be fulfilled by the Shipwire platform were not imported from their shopping carts. We have fixed the issue and imported any orders that may have been impacted by it. We will continue to monitor order flow and apologize for any inconvenience this may have caused.
Jan 10, 11:23 PST
Jan 9, 2018

No incidents reported.