Platform Status
Update - Weather: Yellow weather warnings are in place for ice in N.Ireland, Scotland, Wales, Northern England and the Midlands today. All carriers are out delivering and collecting as normal with expectations of some delays in some regions. A closure overnight northbound on the M6 between J26-27 has delayed a few parcels due in our Edinburgh and Glasgow depots.
There are still 4-6 hour delays at the channel crossings which may disrupt some export road services into Europe.
Dec 15, 05:28 PST
Update - Yellow weather warnings are in place for ice in N.Ireland and Scotland. Snow over the Peak District has closed roads and may disrupt deliveries and collections in SK17 and SK23 postcodes. A fuel spill on the M25 overnight has delayed some parcels arriving in the Medway depot area impacting deliveries in CT, ME and TN postcodes today. Any delivery failures will be prioritised for delivery tomorrow and we apologise for any inconvenience this may cause.
Dec 14, 04:56 PST
Update - Yellow weather warnings are in place for ice over parts of Scotland and Northern England. All our drivers are out delivering and collecting where it is safe to do so. The weather is improving over Wales and the Midlands but there are still likely to be some delays in Birmingham, Coventry and Shrewsbury depots. The problems encountered with the Port of Calais are improving but are still resulting in 3-4 hour delays and may impact some of our road services into Europe today. We apologise for any inconvenience this may cause
Dec 13, 06:58 PST
Update - Severe weather still continues in northern part of UK and Netherlands which is causing delayed deliveries to continue in some areas.
Dec 12, 05:16 PST
Monitoring - Snow has fallen over Scotland, N.Ireland and Northern England and is forecast to extend down through Wales and the N.W Midlands which may cause disruption to transport services. Carriers and drivers are out delivering and collecting where it is safe to do so but we have suspended some same day ah-hoc collections in Northern Ireland and Edinburgh depots.
Dec 11, 16:40 PST
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Tin Shui Wai, HKG   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Dec 16, 2017

No incidents reported today.

Dec 15, 2017
Resolved - The hold on orders outside of East Coast, Marketplace, Expedited has been removed. We will be processing all orders that were temporarily held at this time to resume normal operations.

If you have any questions, please email customercare@ingrammicrocommerce.com.
Dec 15, 13:14 PST
Identified - We will begin prioritizing orders bound for the East Coast from our Redlands, CA warehouse in order to meet ground cutoffs to deliver prior to December 25, 2017. Only expedited shipping, marketplace or ground orders to the East Coast will be released for a short period of time from 7:00 PM PST this evening, December 14, 2017 until midday tomorrow, December 15, 2017. You will see a hold message in the Shipwire Platform for any of these order holds stating “This order is temporarily on hold due to high order volume at the warehouse. It will be submitted once earlier orders are processed."

We appreciate your patience at this time. We will provide an update tomorrow once the hold has been lifted.

If you have any questions, please email customercare@ingrammicrocommerce.com.
Dec 14, 16:28 PST
Dec 14, 2017
Resolved - This incident has been resolved.
Dec 14, 14:07 PST
Monitoring - We have determined the cause for the slow response times and have implemented a fix for it. We will continue to monitor platform performance and apologize for any inconvenience this may have caused.
Dec 13, 11:35 PST
Investigating - We have detected an increase in time taken to respond to requests sent to our platform via the UI or API. We are currently looking into it and will provide updates accordingly
Dec 13, 10:56 PST
Dec 11, 2017
Resolved - Outbound Parcel Orders:
Order Delays: Resolved, we are back to shipping on time and will create a new status update if this changes.
Aged Order Exceptions / Delays, 12/1/17 and Prior: 100% complete
Operations have stabilized and we are back to our normal process and rates for exceptions handling. Any delays will be addressed as they come in and as part of our regular management process.


ASNs:
Great progress was made this weekend and our team is allocating resources and focus here this week.
Until these are all complete, our Operations Support or Account Management team will be in touch with every account that has an open ASN to personally update them on status this week.

Freight Orders:
We have started to resume freight order activity and our Order Management team will update each account separately by Wednesday, December 13th, 2017 on status and ETA.

Work Orders:
No changes, as our Value Added Services blackout remains until December 26th, 2017.
Dec 11, 13:08 PST
Update - We appreciate your continued patience as we have been making progress on the record amount of volume in our Redlands, CA facility.

General Order Delays: For general order delays, we anticipate being caught up with all aged orders by Monday, December 11, 2017.
Aged Order Exceptions: For any order exceptions (missing inventory and other exceptions) prior to December 2, 2017, we anticipate these will be processed or resolved by Monday, December 11, 2017.
Continuing Aged Order Exceptions: We are anticipating an ongoing number of aged order exceptions. We have a team onsite focusing on these exceptions, and will work with each customer if they have orders that fall into this category. Any shipments possibly at risk of missing ground cutoff for delivery before Christmas we will assess and upgrade shipping speed if needed. We will share more details if this becomes a need.
ASNs: This past week we were able to start processing and scheduling inbound ASNs in Redlands. We continue to see an unprecedented amount of ASNs needing to be processed during this time of year. The majority of our resources are focused on outbound shipping, but we are trying to process as many ASNs as possible with remaining resources. If you do have an outstanding ASNs in the queue, we will connect with those customers by end of day this Wednesday, December 13, 2017 to provide better visibility into the inbound receiving schedule. This is now becoming a heavier focus as we have caught up on the vast majority of outbound orders.
Freight Orders: No definitive update yet. We will provide an update on Monday, December 11, 2017.
Work Orders: No change, we are not accepting any work orders until Tuesday, December 26, 2017.
Dec 9, 13:53 PST
Update - The team continues to work diligently around the clock to get through the large volume. Most of the orders prior to this week have been completed, however, there are some exceptions that we will be communicating directly with the impacted customers, as we resolve these issues. We will continue to ship and prioritize FIFO, Expedited and Rush Orders until we are caught up and operations have normalized. We anticipate a handling delay through this weekend but will continue to update you as we progress forward.

We have started to work through the backlog of ASNs and scheduling of ASNs for this week and ongoing. Freight Orders should resume this weekend and next week. There is no change to Work Orders.

Note: Due to the high volume of handling delays, we will review all delays after peak season to proactively credit the handling on parcel orders for those that were delayed outside of the SLA blackout period (Black Friday through to Cyber Friday).

Again, we thank you for your patience. For any questions please contact our Customer Care team at customercare@ingrammicrocommerce.com.
Dec 5, 12:16 PST
Update - We have been able to resume the ability to ship oldest orders first (FIFO). All orders dropped prior to Friday, December 1, 2017 should be shipped complete by Monday, December 4, 2017. We appreciate your patience at this time, and will update this status with any changes or confirmations. If you have any questions, please contact customercare@ingrammicrocommerce.com.
Dec 2, 16:16 PST
Update - Small Parcel Orders: Our plan to ship chronologically from the oldest order to most recent order is disrupted, due to the way they were waved in our warehouse management system. You may experience orders that are delayed longer than the average 2 days we are seeing. We are prioritizing to re-wave orders, which will allow us to get back to “First in, First out” (FIFO) for parcel orders and minimize delays during this Cyber Week period. At this time, we expect to be back to the normal SLA by December 5th or 6th. We will continue to update you on any changes to this date, when FIFO resumes, and status on peak operations.

Freight and Inbound Orders: We are still on track to begin reviewing and scheduling orders starting December 4th, 2017. Please be assured that our team will be working diligently, as we anticipate getting through all of the orders we have in the queue over the next 3 weeks.

Work Orders: Still on track to resume December 26, 2017

For any questions or concerns, please contact customercare@ingrammicrocommerce.com.
Dec 1, 12:22 PST
Update - Due to peak season volume significantly exceeding what was forecasted, we have modified our services from the Redlands, CA facility in the following ways:
Small Parcel Order Delays: Due to unforecasted volume, there is an average two day delay on all small parcel shipments out of Redlands, CA.
Freight Orders: The majority of aging pallet shipments have been picked up by freight carriers since last week’s notification. However, pending or new freight orders will be suspended until the parcel orders from this week are all shipped.
Inbound Orders (ASN): We are suspending the processing of ASNs that are currently on our dock and upholding our scheduled ASN delivery restrictions for Cyber Week.
Work Orders (Value-Added Services): We are suspending in-progress work orders and upholding our scheduled restriction regarding new work orders at this time. Current work orders will resume as soon as this week’s parcel orders are cleared. New work order requests will be accepted starting December 26, 2017, as anticipated.

*Please note some orders may be delayed until December 5th for shipment.
We appreciate your patience as we work diligently to resolve these delays and accommodate the above mentioned services. We anticipate being able to resume eligible services beginning Wednesday, December 5th, 2017, and will notify you via email when peak operations have been normalized in Redlands, CA.
For any questions or concerns, please contact customercare@ingrammicrocommerce.com.
Nov 30, 18:40 PST
Monitoring - Due to the significant amount of order volume, effective immediately (Monday, November 27, 2017), there will be an order freeze on all shipments for the following requests: Freight Orders (Pallet Shipments), ASN Receiving and Value Added Services (Special Projects).

We appreciate your patience as we are working diligently to resolve these issues to accommodate new and existing orders. Please be assured that we are closely monitoring all activities and will update this post as we progress forward. We have a TENTATIVE release date of Saturday, December 2, 2017 for new and existing order holds for Freight Orders (Pallet Shipments), ASN Receiving and Value Added Services (Special Projects).

For any questions or concerns, please contact customercare@ingrammicrocommerce.com.
Nov 27, 16:59 PST
Dec 10, 2017

No incidents reported.

Dec 8, 2017
Resolved - Our maintenance has been completed and all systems are operational..
Dec 8, 20:11 PST
Identified - We have scheduled system maintenance planned for Friday, December 8, 2017 at 4 p.m. PT. Shipwire's APIs and platform will face minimal interruption, but please plan accordingly.
Dec 8, 14:01 PST
Dec 7, 2017
Resolved - All impacted orders have been shipped.
Dec 7, 17:52 PST
Identified - A service interuption caused 955 orders to not ship from the Tin Shui Wai, HKG warehouse today.  The root cause has been identified and the impacted orders are expected to ship out tomorrow, December, 7, 2017.
Dec 6, 17:39 PST
Dec 4, 2017
Resolved - Canada Post is still reporting delivery delays of 1 day for the Toronto and Montreal areas. Please check with Canada Post for updates and expected delivery times- https://www.canadapost.ca
Dec 4, 11:06 PST
Monitoring - Canada Post continues to experience delays due to high volumes earlier this week. Deliveries to Toronto and Montreal are expected to be delivered 1 day late.

We appreciate your patience as we work diligently to resolve these delays. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Dec 1, 15:04 PST
Identified - Cyber Monday and Cyber Week promotions have significantly increased the volume of parcels in our network last night. We expect very high parcel volumes all week. We now expect a delay in delivering parcels in the Toronto and Montreal areas for today
Nov 28, 12:34 PST
Resolved - All orders from last week have shipped.
Dec 4, 11:03 PST
Monitoring - Due to peak season volume exceeding what was forecasted for Black Friday, Cyber Monday and Cyber Week, the Tilburg, NLD warehouse has delayed order processing. On average, orders are shipping out 2 days later than expected. The Tilburg, NLD warehouse anticipates being able to resume regular processing SLA by Monday, December 4th, 2017.

We appreciate your patience as we work diligently to resolve these delays. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Nov 29, 12:49 PST
Resolved - All impacted orders were shipped out on Monday, December 4, 2017.
Dec 4, 10:58 PST
Monitoring - An order processing error has impacted 834 orders that were scheduled to ship out of the Tin Shui Wai, HKG warehouse today. The issue is being addressed and orders are expected to be shipped on Monday, December 4th, 2017.
Dec 1, 12:28 PST
Dec 3, 2017
Resolved - The Eastern Creek, AUS warehouse has resumed regular processing SLAs, and there are no further delays at this time.
Dec 3, 10:16 PST
Monitoring - Due to peak season volume exceeding what was forecasted for Black Friday, Cyber Monday and Cyber Week, the Eastern Creek, AUS warehouse has delayed order processing. On average, orders are shipping out 1 day later than expected. The Eastern Creek, AUS warehouse anticipates being able to resume regular processing SLA by Friday, December 1st, 2017.

We appreciate your patience as we work diligently to resolve these delays. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Nov 30, 18:48 PST