Platform Status
Identified - Our Lancaster, PA warehouse has identified a communication issue from the Warehouse Management System (WMS) to the Shipwire Platform. This is impacting tracking information and ship confirmations for orders from the Lancaster, PA warehouse. While these items are showing as shipped within the WMS, they may appear without tracking or ship confirmations within the Shipwire Platform. We are working to resolve this issue and will provide an update when we have one.
Apr 18, 11:26 PDT
Identified - We will be having scheduled maintenance on our phone system used by our Customer Care team beginning on Monday, April 23rd from 5:00 PM PST to 7:00 PM PST. This will largely impact our customers in the APAC region. Normal operations will resume after the two hour downtime. If you have any questions, please email customercare@ingrammicrocommerce.com.
Apr 18, 11:18 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Tin Shui Wai, HKG   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - This incident has been resolved.
Apr 18, 11:24 PDT
Monitoring - Starting Friday April 13th at 12:00PM PST and ending Sunday April 15th at 10:00AM PST (46 hour duration), Ingram Micro will be performing planned service maintenance. This will impact the following Warehouses and EDI communication with the Warehouses will stop during this time.

Mira Loma
Jonestown
Dallas
Millington
Carol Stream
Vancouver
Toronto
Netherlands
Australia

We apologize for any inconvenience this may cause. For any questions or concerns, please contact customercare@ingrammicrocommerce.com
Apr 4, 14:34 PDT
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.