Platform Status
All Systems Operational
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Tin Shui Wai, HKG   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Response Time
Fetching
Past Incidents
Nov 17, 2017

No incidents reported today.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
1003 orders invoiced by TJG on 11/13/17 at 23:44:49 still showed open in platform.
The team has resolved the issue and all 1003 orders are processed.
Nov 15, 09:40 PST
Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - All email communication to sales and support are generating new and updating existing cases again.
Nov 9, 13:35 PST
Investigating - All email communication to sales and support is failing to be sent. The engineering team is working on it, and we will provide an update when a resolution has been reached.
Nov 9, 10:36 PST
Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.

Nov 6, 2017

No incidents reported.

Nov 5, 2017
Resolved - USPS international shipping options are now available.
Nov 5, 01:35 PDT
Monitoring - Some U.S. warehouses are currently unable to ship out orders with a USPS international shipping option, and need to ship out via Fedex international instead. An update has been identified and will be applied within two weeks. We will resolve this post once USPS international options can be offered again.
Oct 25, 01:53 PDT
Nov 4, 2017

No incidents reported.

Nov 3, 2017
Resolved - This incident has been resolved.
Nov 3, 18:41 PDT
Monitoring - We have implemented a hot fix to address this issue and are no longer seeing incoming orders being impacted by this issue. We apologize for any inconvenience this may have caused.
Nov 3, 13:10 PDT
Identified - We have come across an issue where some orders that contain kits/bundles/virtual kits are going on backorder due to the kits/bundles/virtual kits being treated as an actual SKU instead of the SKU(s) for the kits/bundles/virtual kit.
Nov 2, 18:05 PDT