Platform Status
Identified - The Shenzhen warehouse is currently experiencing connectivity issues, which began Friday, June 8th. We are still experiencing service interruptions with intermittent system down times and slow system response times. This is causing some delays in outbound shipments for select customers. We will provide updates here once this issue has been resolved, and if you have any questions about impacted shipments email customercare@ingrammicroservices.com.
Jun 11, 14:52 PDT
Identified - In our Shenzhen, China warehouse (previously our Tin Shui Wai, HKG warehouse) following the move we are experiencing the following delays:

Outbound: Outbound service delays related to DHL Express and Fedex expected until May 7, 2018 affecting select shipments. We have developed a solution internally to resolve these issues and will be deploying and testing that solution in the coming days.

Inbound: From an inbound perspective, any move related delays impacted select merchants we will provide a status update on a case by case basis.
May 3, 10:49 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
Jun 21, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018
Resolved - Our phone system issue has now been resolved.
Jun 11, 12:38 PDT
Identified - Currently, our main Customer Care phone number +1-888-744-7947 is providing a message that the number is invalid at this time. We are actively working our phone provider to fix this issue. In the meantime, please use +1-650-561-4800 if you have any customer service needs. We will update you once this has been resolved.
Jun 5, 15:15 PDT
Resolved - We are no longer experiencing any delays with ticket creation. If you have any questions please email customercare@ingrammicroservices.com.
Jun 11, 09:29 PDT
Identified - We are experiencing some delays in ticket creation from our customers emailing the various Customer Care email addresses including but not limited to: customercare@ingrammicrocommerce.com and orcustomercare@ingrammicroservices.com. We are actively working on the connectivity issue. If you have submitted a case in the last day, and need resolution, please utilize our Contact Us form at https://www.shipwire.com/contact/ in the meantime. We will update you once this issue has been resolved.
Jun 8, 19:14 PDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.