Platform Status
Update - We are continuing to investigate this issue.
Dec 14, 10:58 PST
Investigating - We have identified an issue causing an 'Unexpected Issue' error page to generate when editing or duplicating an order. Our engineering team is actively working on a fix. Thank you for your patience.
Dec 13, 16:14 PST
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.

For more information visit:
https://www.canadapost.ca/web/en/comm/list.page?ecid=murl|ddn|lr|5
Nov 27, 09:20 PST
Update - The Canada Post rotating strike continues to impact service.

Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.

The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 13, 10:24 PST
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 7, 07:20 PST
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Monitoring - Orders for roughly 30 customers dropped on Sunday, October 28th at 11:15 PM local time have created duplicate orders within the WMS system and have caused duplicate shipments for these select orders. This will not be visible in the Shipwire Platform, however, end-customers may receive two shipments.

This issue has been resolved, however, please contact Customer Care at customercare@ingrammicroservices.com to understand if any of your orders had duplicate shipments.
Oct 30, 06:34 PDT
Identified - For shipments currently in transit to the Redlands, CA Warehouse, Advanced Shipping Notices (ASNs) containing 2 or more pallets need to have a scheduled appointment or will be refused. In the Receiving Guide, we list that 2 pallets or more must have an appointment, however, when generating an ASN it will state for 8 pallets or more. Please book an appointment immediately through SW_Inbound@performanceteam.net. If you have any questions, please contact customercare@ingrammicroservices.com.
Oct 4, 14:44 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
API Operational
Legacy XML API (API v1)   Operational
REST API (API v3)   Operational
Webhooks   Operational
Carriers Operational
Asendia   Operational
Australia Post   Operational
Canada Post   Operational
DHL eCommerce (Global Mail)   Operational
DHL Express   Operational
DPD   Operational
FedEx   Operational
GLS (Netherlands)   Operational
Hermes   Operational
Hong Kong Post   Operational
Netherlands Post   Operational
Purolator   Operational
Parcel Force   Operational
Royal Mail   Operational
StarTrack   Operational
TGX   Operational
TNT   Operational
Toll   Operational
UPS   Operational
USPS   Operational
Merchant portal Operational
Beta   Operational
Dashboard   Operational
Merchant Application   Operational
Search   Operational
www.shipwire.com   Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA   Operational
Mira Loma, CA   Operational
Carrollton, TX   Operational
Millington, TN   Operational
Carol Stream, IL   Operational
New Lenox, IL   Operational
Lancaster, PA   Operational
Jonestown, PA   Operational
Tilburg, NLD   Operational
Laughton-Lewes, GBR   Operational
Shenzhen, CHN   Operational
Mississauga, CAN   Operational
Richmond, CAN   Operational
Eastern Creek, AUS   Operational
Hermosa, CA   Operational
Daventry, GBR   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Response Time
Fetching
Past Incidents
Dec 15, 2018

No incidents reported today.

Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - This incident has been resolved.
Dec 11, 16:10 PST
Update - We are continuing to investigate this issue.
Dec 10, 14:19 PST
Investigating - We have identified an issue where the Rate table expired for a PUR GD and PUR XP (Purolator Express), hence orders to Canada are not able to rate using PUR. The orders are not selecting a carrier and going on hold.

We are planning to do a Hotfix to fix the issue.
Dec 10, 14:17 PST
Dec 10, 2018
Resolved - This incident has been resolved.
Dec 10, 11:20 PST
Monitoring - Performance has been steadily improving since last night. The slow response times were due to high traffic on the Shipwire Platform. We will continue to monitor for the time being. Thank you for your patience.
Nov 27, 11:09 PST
Investigating - We have identified an issue causing delayed responses (30-40 seconds) and/or error messages (Request Timed Out, Server not responding, or status code 500) within the Shipwire Platform. Our engineering team is actively investigating the issue. We will provide an update when the issue is resolved.
Nov 26, 12:04 PST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - USPS has resumed all deliveries.
Dec 6, 10:03 PST
Identified - On Wednesday, December 5th the U.S. Post Office will be honoring former President George H.W. Bush. As such the following modifications will be made to regular activity: All Post Office® locations will be closed, regular mail will not be delivered, and package delivery will be limited.

To read more about the service, please check your local news outlet or visit https://www.usps.com/national-day-of-mourning/welcome.htm
Dec 4, 08:01 PST
Dec 5, 2018
Resolved - Earlier this morning, we identified an issue causing delay in orders dropping to our Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, Jonestown, PA warehouses. We have restored connection and orders are now flowing normally again. Thank you for your patience. For any questions, please contact customercare@ingrammicroservices.com
Dec 5, 11:00 PST
Dec 3, 2018
Resolved - The additional resources added over the weekend successfully offset the delays and all orders we anticipated would be impacted by the volume constraint issue will no longer experience delays. Thank you for your patience.
Dec 3, 11:16 PST
Identified - Due to order volume and order complexity, we are running about a 5 day delay on some orders out of our Daventry, GBR warehouse. We are adding additional resources over the weekend to decrease the delay. As of Monday, December 3rd, we anticipate having a 3 day delay on some orders and plan to have no delay on orders as of Thursday, December 6th.

We will provide additional updates as we have them. If you have any questions, please email customercare@ingrammicroservices.com.
Nov 30, 00:36 PST
Resolved - The U. S. Postal Service will be observing Wednesday, December 5 as a national day of mourning in memory of former President George H.W. Bush. Delivery and retail services will be suspended on that day.
Dec 3, 10:50 PST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.