Alternative Phone Number to Contact Customer Care
Our phone system issue has now been resolved.
Currently, our main Customer Care phone number +1-888-744-7947 is providing a message that the number is invalid at this time. We are actively working our phone provider to fix this issue. In the meantime, please use +1-650-561-4800 if you have any customer service needs. We will update you once this has been resolved.
This incident affected: Carriers (Asendia, Australia Post, Canada Post, DHL eCommerce (Global Mail), DHL Express, DPD, FedEx, GLS (Netherlands), Hermes, Hong Kong Post, Netherlands Post, Purolator, Parcel Force, Royal Mail, StarTrack, TGX, TNT, Toll, UPS, USPS), Merchant portal (Beta, Dashboard, Merchant Application, Search, www.shipwire.com), API (Legacy XML API (API v1), REST API (API v3), Webhooks), and Warehouses (Redlands, CA, Mira Loma, CA, Carrollton, TX, Millington, TN, Carol Stream, IL, New Lenox, IL, Lancaster, PA, Jonestown, PA, Tilburg, NLD, Laughton-Lewes, GBR, Shenzhen, CHN, Mississauga, CAN, Richmond, CAN, Eastern Creek, AUS).