Platform Status
Update - As of March 1 2023,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Russia
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (3/1/2023):
Samoa

Mar 01, 2023 - 11:13 PST
Update - As of December 16 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus (new)
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Russia
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (12/16/2022):

Papua New Guinea
Solomon Islands

Dec 20, 2022 - 13:17 PST
Update - As of Sept 28 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus (new)
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (9/28/2022):

New Zealand - Priority Mail International

Sep 28, 2022 - 09:17 PDT
Update - As of July 7 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand ( 7/7 updates: Priority Mail International only)
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (7/7/2022):

Australia - Priority Mail International
China - Priority Mail International
New Zealand - Priority Mail Express International, First Class Mail International

Jul 07, 2022 - 14:09 PDT
Update - As of May 17, 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Australia
Bhutan
Brunei
Chad
China ( new add as of 5/17/22 , Priority Mail International only)
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

May 17, 2022 - 15:31 PDT
Update - As of March 15, 2022,
the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.


Russia (new add 3/15/22)
Afghanistan
Australia
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen



Remove (3/15/22):
Central African Republic
Liberia
Mayotte
Sierra Leone
French Guiana
Guadeloupe
Martinique
Reunion (Bourbon)
Saint Pierre and Miquelon


If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 21, 2022 - 09:26 PDT
Update - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen


Remove (2/11/22):
Hong Kong
Tajikistan


If you have any questions, please contact customercare@ingrammicroservices.com.

Feb 17, 2022 - 11:49 PST
Update - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Hong Kong ( new added on 1/14/22)
Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Jan 13, 2022 - 09:02 PST
Update - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Solomon Islands ( new add on 12/10/21)
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Dec 27, 2021 - 09:41 PST
Update - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Nov 10, 2021 - 15:53 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 2021 - 15:48 PST
Update - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Sudan

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 21, 2021 - 10:41 PDT
Update - We are continuing to monitor for any further issues.
Oct 06, 2021 - 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2021 - 09:51 PDT
Investigating - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions.

These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items.

Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only.

The following locations are suspended due to unavailability of transportation until further notice:

Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 01, 2021 - 09:51 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
100.0 % uptime
Today
Rialto, CA Operational
90 days ago
100.0 % uptime
Today
Grossbeeren, DE Operational
90 days ago
100.0 % uptime
Today
Miami, FL Operational
90 days ago
100.0 % uptime
Today
Monroe, NJ Operational
90 days ago
100.0 % uptime
Today
Harrisburg, PA Operational
90 days ago
100.0 % uptime
Today
Fontana, CA Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023
Resolved - This issue was fixed this morning around 3 AM PT, and is operating as expected. If you have set up Shopify to notify customers of their shipments, they will start sending again for Shopify orders imported to Shipwire after 3 AM PT.

Orders that were imported before that will not have emails sent to customers, as we did not capture the notification preference upon import prior to fixing this issue. If you are not sure how you have things set in your Shopify store, please see the setup instructions here: https://www.shipwire.com/support/shopify/#automatic

Mar 31, 09:38 PDT
Investigating - We recently learned that some of our customers, who use our Shipwire integration with Shopify, are experiencing an issue where some of their end customers are not receiving tracking emails pertaining to fulfillment orders recently shipped from one of our facilities. This is due to a recent change to the Shopify storefront setting specifying whether to send an email notification; with tracking details, to the end customer when a Shopify fulfillment has been completed. By default, this setting is now automatically set to no email to be sent.

For those impacted, this means that all orders imported after your store was migrated and then shipped, would not have had those Shopify tracking emails sent to the end customer by Shopify. Tracking information is being sent from Shipwire to Shopify and is accessible within Shopify store dashboard as well as within the Shipwire platform order management dashboard.

We are developing a work around to trigger Shopify to send out the notifications when an order has been shipped and will provide updates as they arise. In the short term, you may wish to let your customer care team know about this so that when your customer’s contact you about their shipments, your customer care team can quickly reassure them and retrieve the tracking details from within Shopify or Shipwire.

We apologize for any inconvenience this may be causing. For any questions or concerns, please contact customercare@shipwire.com

Mar 27, 20:42 PDT
Mar 30, 2023

No incidents reported.

Mar 29, 2023
Resolved - This incident has been resolved.
Mar 29, 01:22 PDT
Update - We have implemented a fix to address this issue so you should no longer receive these failure emails from Shopify. Once again, we apologize for any inconvenience this may have caused. For any questions or concerns please contact customercare@shipwire.com
Mar 27, 20:58 PDT
Monitoring - We are in the process of migrating all Shopify stores over to Shopify's Fulfillment Orders API, because their Fulfillment API is being disabled on April 1st. In the new API, Shopify is supposed to send "fulfillment requests" to Shipwire for us to import. It appears that Shopify is not able to send these requests, and is failing on their end. We are working to resolve this with Shopify. Fortunately, we had already built our own backup to call Shopify to get a list of fulfillment requests to acknowledge, so we are importing orders from Shopify just fine.

Users of the Shipwire Shopify App may ignore emails from Shopify with the subject "Failed to send fulfillment request from shop X...". Shopify order import is working fine, and we are working with Shopify so that these emails stop.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com

Mar 13, 14:36 PDT
Mar 28, 2023

No incidents reported.

Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
Resolved - This incident has been resolved.
Mar 21, 10:26 PDT
Monitoring - We have identified an issue where orders are not submitting to Reno and Lancaster Warehouses. We are working with our Warehouse FTP partners to resolve the issue. We will update this page once the issue is resolved.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com

Mar 21, 10:00 PDT
Resolved - This incident has been resolved.
Mar 21, 08:34 PDT
Identified - Hello,
We will be doing a security enhancement to our webhook system on Friday March 17 at 8:30 AM PST.

This change will be to enhance our encryption to better provide privacy and data integrity for all inbound and outbound webhook communication within the Shipwire platform. We will be disabling Transport Layer Security (TLS) 1.0 and 1.1 in order to support a more secure connection to our platform. While this change will be seamless and go unnoticed by those who do not use our webhook technology, those who use it over a TLS encryption lower than 1.2 will experience communication errors when calling the Shipwire webhook system. We recommend upgrading your TLS version to 1.2; or higher, in order to ensure webhook communications are not impacted by our update this Friday.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact customercare@shipwire.com

Mar 13, 15:16 PDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.