Platform Status
Update - Please note: date correction - these improvements will be enabled on October 15.
Oct 10, 10:17 PDT
Monitoring - On October 15, 2019 at 1:00 pm PST, we will be enabling some improvements to our network infrastructure in order to better service our customers. As a result, we will be adding two additional IP addresses to the current existing pool which may require action on your part if you use cart integrations such as Magento or you are subscribed to our webhooks. To ensure a seamless transition and to maintain cart connectivity, all you need to do is have your IT staff whitelist the additional IP addresses. This will also ensure you receive updated statuses for tracking and shipping. The new additional IP addresses will be:
34.70.93.179
35.226.159.69

Please expect zero down time. For any questions or concerns please contact customercare@ingrammicroservices.com.
Oct 10, 09:56 PDT
Identified - Due to a few system and staffing limitations pertaining to the Daventry, UK warehouse, we have unfortunately encountered delays in processing ASN and order exceptions. Within the next 6 weeks, we plan to resolve the system issues for a permanent fix. In the meanwhile, we also are putting in place stronger processes and additional staff to manage order exceptions for faster resolution. For further questions, please contact customercare@ingrammicroservices.com.
Sep 9, 12:46 PDT
Monitoring - Yesterday an issue with a system in our Daventry, UK warehouse caused a backlog on some orders, impacting 35 clients. While the issue has been resolved, it may cause a delay in some orders shipping. We apologize for any inconvenience this may cause, and thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Aug 29, 08:11 PDT
Identified - We have identified an issue within our Daventry, GBR facility for all shipments with a Customer Ship to Name and a Company Ship to Name. This is causing the Customer Ship To Name to be overridden by the Company Ship to Name resulting in returned shipments for DHL, Parcelforce, and Royal Mail. We are actively looking at solutions for this issue.

If you have urgent shipments, we are advising customers to remove Company Ship to Name, to add both Customer Ship to Name and Company Ship to Name in the Customer Ship to Name field, or use an unused address line for Company Name.

In the meantime, if you have any questions please reach out to us at customercare@ingrammicroservices.com.
Jun 26, 10:27 PDT
Investigating - Shipments from August 27th are currently pending Shenzhen customs inspection. Our team is actively working with customs to release the shipments and will provide updates as we receive them. We apologize for any inconvenience this may cause and thank you for your patience. For questions or concerns, please contact customercare@ingrammicroservices.com.
Sep 5, 09:45 PDT
Identified - Mail delivery services with FedEx, UPS, and USPS are disrupted in areas impacted by Hurricane Dorian in North Carolina, South Carolina, Florida, and Georgia. If you have packages destinations in areas impacted by the hurricane, please expect delivery delays. For questions or concerns please contact customercare@ingrammicroservices.com
Sep 3, 15:42 PDT
Investigating - We have recently discovered an inventory counting error when Shopify requests an inventory update. Effectively, a double reservation of the order quantity is placed when Shopify subtracts the total outstanding quantity from unfulfilled (not yet ship-confirmed) orders within their system, even though the number has already been reduced in Shipwire. This is causing Shopify to show 0 Stock while Shipwire still accurately displays stock. We are working on a fix for this and thank you for your patience. For any questions or concerns in the meantime, please contact customercare@ingrammicroservices.com
Aug 9, 15:02 PDT
Monitoring - We have identified an issue for customers making payments via credit card payment method.

As we work to resolve this issue, we have determined a few workarounds in the meantime.
1. Switch your payment from a credit card to a U.S. Bank Account.
2. Switch your payment from a credit card to Paypal, which you can link to your credit card.
3. Reach out to our Customer Care team to have a wire transfer scheduled ($5,000 USD minimum requirement).

We anticipate this issue being resolved by the end of this week, and will update this message once credit card payments have begun working. For any additional questions, please email customercare@ingrammicroservices.com.
Aug 6, 10:24 PDT
Update - We are continuing to work on a fix for this issue.
Jun 28, 16:33 PDT
Update - Our IT team has discovered that orders shipped with additional carriers are also affected by this system issue. They are actively working on a resolution. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jun 28, 16:30 PDT
Identified - Our Tilburg, NLD warehouse is experiencing a system issue with the GLS orders showing open in the Shipwire Platform, however they have already been completed with tracking numbers. We are investigating the issue and will provide an update once resolved. For any questions or concerns, please contact customercare@ingrammicroservices.com
Jun 27, 10:09 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
TGX Operational
TNT Operational
Toll Operational
UPS Operational
USPS Operational
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Degraded Performance
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
System Response Time
Fetching
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 08:23 PDT
Update - Our team is continuing to investigate a solution for this issue. If you receive an "Oauth error invalid_request: The redirect_uri is not whitelisted" error from Shopify, please reach out to our customer care team at customercare@ingrammicroservices.com and provide the following information:
- The myshopify.com URL you are trying to change
- What specific checkboxes you are trying to enable or disable

Thank you for your patience.
Sep 23, 13:43 PDT
Investigating - We are currently investigating an issue preventing Shipwire customers from installing the Shipwire Shopify App. We apologize for any inconvenience this may cause and thank you for your patience. For questions or concerns, please contact customercare@ingrammicroservices.com.
Sep 6, 18:22 PDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.