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Identified - We are writing to inform you of an upcoming change to the Shipwire Statuspage that we use in order to inform customers of outages or upcoming maintenance. On August 1, 2024, we will be migrating from Statuspage.io (https://status.shipwire.com/) to our new Staytus page.
Once the migration has finished, we will be sending out a welcome message from the new Status page. There will be no downtime or service interruption of the Shipwire platform as a result of this migration. The URL; https://status.shipwire.com/, will remain the same as well. To ensure you continue to receive important alerts, please check your email filters and make sure they do not prevent emails from Status page from reaching your inbox.
We apologize for any inconvenience this may cause.If you have any questions or concerns, please do not hesitate to contact Shipwire Customer Care at customercare@shipwire.com. Thank you for your understanding and continued support.
Jul 25, 2024 - 13:14 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 03, 2024 - 22:04 PDT
Identified - Dear valued customer,
Please note that effective August 1, 2024, a carrier General Rate Increase (GRI) of 3% will apply to all parcels shipped via the GLS carrier service out of our WaalWijk facility in the Netherlands. If you have any questions concerning this GRI, please contact your account manager or the Customer Care Team at cscl-shipwire@cevalogistics.com for assistance.
Thank you for your continued partnership.
Jul 03, 2024 - 22:04 PDT
API
Operational
Legacy XML API (API v1)
Operational
REST API (API v3)
Operational
Webhooks
Operational
Carriers
Operational
90 days ago
100.0
% uptime
Today
Asendia
Operational
Australia Post
Operational
Canada Post
Operational
DHL eCommerce (Global Mail)
Operational
DHL Express
Operational
DPD
Operational
FedEx
Operational
GLS (Netherlands)
Operational
Hermes
Operational
Hong Kong Post
Operational
Netherlands Post
Operational
Purolator
Operational
Parcel Force
Operational
Royal Mail
Operational
StarTrack
Operational
Toll
Operational
UPS
Operational
USPS
Operational
Yodel
Operational
90 days ago
100.0
% uptime
Today
ABM
Operational
90 days ago
100.0
% uptime
Today
SF Express
Operational
90 days ago
100.0
% uptime
Today
Merchant portal
Operational
90 days ago
100.0
% uptime
Today
Beta
Operational
Dashboard
Operational
Merchant Application
Operational
Search
Operational
www.shipwire.com
Operational
Business Reports
Operational
90 days ago
100.0
% uptime
Today
Warehouses
Operational
90 days ago
100.0
% uptime
Today
Rancho Cucamonga
Operational
Mira Loma, CA
Operational
Carrollton, TX
Operational
Millington, TN
Operational
Carol Stream, IL
Operational
New Lenox, IL
Operational
Lancaster, PA
Operational
Jonestown, PA
Operational
Tilburg, NLD
Operational
Laughton-Lewes, GBR
Operational
Shenzhen, CHN
Operational
Mississauga, CAN
Operational
Richmond, CAN
Operational
Eastern Creek, AUS
Operational
Hermosa, CA
Operational
Daventry, GBR
Operational
90 days ago
100.0
% uptime
Today
Waalwijk, NLD
Operational
90 days ago
100.0
% uptime
Today
Reno, NV
Operational
90 days ago
100.0
% uptime
Today
Rialto, CA
Operational
90 days ago
100.0
% uptime
Today
Grossbeeren, DE
Operational
90 days ago
100.0
% uptime
Today
Miami, FL
Operational
90 days ago
100.0
% uptime
Today
Monroe, NJ
Operational
90 days ago
100.0
% uptime
Today
Harrisburg, PA
Operational
90 days ago
100.0
% uptime
Today
Fontana, CA
Operational
90 days ago
100.0
% uptime
Today
Ontario
Operational
90 days ago
100.0
% uptime
Today
Kemps Creek, AU
Operational
90 days ago
100.0
% uptime
Today
McDonough
Operational
90 days ago
100.0
% uptime
Today
Atlanta
Operational
90 days ago
100.0
% uptime
Today
Ohio
Operational
90 days ago
100.0
% uptime
Today
Boras
Operational
90 days ago
100.0
% uptime
Today
Perth Amboy
Operational
90 days ago
100.0
% uptime
Today
North Carolina
Operational
90 days ago
100.0
% uptime
Today
Perris, CA
Operational
90 days ago
100.0
% uptime
Today
JD Atlanta
Operational
90 days ago
100.0
% uptime
Today
JD Houston
Operational
90 days ago
100.0
% uptime
Today
JD Piscataway
Operational
90 days ago
100.0
% uptime
Today
Connectors
Operational
Shipwire Shopify App
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 17, 11:30 PDT
Update -
Dear Valued Customer,
Please be advised that USPS and FedEx have generally resumed normal operations subsequent to the adverse impacts created by hurricane Beryl earlier this month. With a few exceptions due to rerouting drivers through some detours in certain areas, parcels are being transported with minimal disruption.
Thank you for your patience and understanding as carriers recover from the effects of the hurricane.
Jul 17, 11:30 PDT
Update -
Dear valued customer,
We've been informed that USPS expects their Houston operations to be fully operational as of midnight, July 12.
FedEx updates are pending and we will update this incident as soon as we receive additional information.
Again, thank you for your patience and understanding as teams continue to recover from hurricane Beryl.
Jul 12, 16:18 PDT
Monitoring -
Dear Valued Customer,
Please be advised of potential carrier service interruptions and/or delays related to the impacts of Hurricane Beryl.
- USPS: North Houston Processing & Distribution Center operations are suspended through 7/11. This will impact shipping within the 770-778 zip code prefixes.
- FedEx Express: delays possible throughout the U.S.
Carriers are working diligently to restore services to full capacity as quickly as possible. We will provide further updates as they become available.
Thank you for your patience and understanding.
Jul 10, 14:25 PDT