Platform Status
Update - Please see the confirmed strike dates for Royal Mail and Parcel Force below.
Royal Mail - Strike action Nov 30, Dec 1, Dec 9, and Dec 11
Parcel Force - Strike action Nov 30, Dec 1, Dec 12, and Dec 11
Additionally, please note that DPD is facing delays at this time.

Nov 30, 2022 - 12:42 PST
Update - Please read below about possible upcoming strikes for parcel carriers Royal Mail and Parcelforce which would impact our Daventry, GBR facility.

New national strike action dates announced by the CWU but have not been formally notified.
The CWU announced they will be notifying Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Thursday 24 and Friday 25 November and for Wednesday 30 November and Thursday 1 December 2022.

We have not yet received formal notification of these new dates. The CWU has to provide 14 days’ notice before they can take any strike action.

Nov 11, 2022 - 06:53 PST
Update - We have received more information about planned and potential Parcelforce strike dates, see below.

Parcelforce has confirmed the following strike dates (2022): October 13, 20, 25, and November 28 (Cyber Monday)

Parcelforce will also likely strike on the following dates (2022): November 3, 9, 15, 24, and December 1

Oct 17, 2022 - 10:59 PDT
Identified - Please be advised that Royal Mail and Parcelforce are planning strike dates. Please expect delays in pickups and deliveries. There will be 24-hour strikes beginning at 4:00 AM on the following dates:

Thursday 13 October
Thursday 20 October
Tuesday 25 October
Monday 28 November

It's likely that smaller groups and teams will strike on various dates in November and December as well which may impact pickups and deliveries as well.

Processing, distribution, international, collections, and admin workers: November 3, 9, 15, 24, and December 1
Delivery workers: November 4, 10, 16, 25, and December 2
Network workers: November 2, 8, 14, 23, and 30

Oct 04, 2022 - 12:26 PDT
Identified - Please be advised that current extreme weather and flooding have caused significant damage and closure of rail lines and major roads in Western Australia. This is continuing to disrupt and impact transport infrastructure and supply chains to and from Western Australia. The Australian Government's National Emergency Management Agency has advised that while the transport system is slowly recovering, the supply chain disruptions will likely continue until at least Christmas.

Australia Post has provided new recommended pre-Christmas shipping dates for Parcel Post deliveries:

Deliveries to western Australia from the east coast of Australia:
lodgement by 8 December

Deliveries to NSW from western Australia:
lodgement by 6 December

Deliveries to VIC and QLD from western Australia:
lodgement by 5 December

If you have any questions regarding these changes, please contact your account manager or the Shipwire Customer Care Team at customercare@shipwire.com.

Nov 28, 2022 - 00:56 PST
Investigating - Please be advised that flooding in areas in New South Wales and Victoria, Australia is causing transportation disruptions from our Eastern Creek, Australia facility.

Our priority is our employee and community safety and we will only attempt delivery into areas where allowed by authorities & emergency services on condition it is safe to do so. Articles in transit to locations that cannot be accessed will be held in transit in safe facilities until the local delivery centers are safe to access.

Nov 16, 2022 - 05:55 PST
Update - As of Sept 28 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus (new)
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (9/28/2022):

New Zealand - Priority Mail International

Sep 28, 2022 - 09:17 PDT
Update - As of July 7 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand ( 7/7 updates: Priority Mail International only)
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (7/7/2022):

Australia - Priority Mail International
China - Priority Mail International
New Zealand - Priority Mail Express International, First Class Mail International

Jul 07, 2022 - 14:09 PDT
Update - As of May 17, 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Australia
Bhutan
Brunei
Chad
China ( new add as of 5/17/22 , Priority Mail International only)
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

May 17, 2022 - 15:31 PDT
Update - As of March 15, 2022,
the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.


Russia (new add 3/15/22)
Afghanistan
Australia
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen



Remove (3/15/22):
Central African Republic
Liberia
Mayotte
Sierra Leone
French Guiana
Guadeloupe
Martinique
Reunion (Bourbon)
Saint Pierre and Miquelon


If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 21, 2022 - 09:26 PDT
Update - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen


Remove (2/11/22):
Hong Kong
Tajikistan


If you have any questions, please contact customercare@ingrammicroservices.com.

Feb 17, 2022 - 11:49 PST
Update - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Hong Kong ( new added on 1/14/22)
Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Jan 13, 2022 - 09:02 PST
Update - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Solomon Islands ( new add on 12/10/21)
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Dec 27, 2021 - 09:41 PST
Update - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Nov 10, 2021 - 15:53 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 2021 - 15:48 PST
Update - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Sudan

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 21, 2021 - 10:41 PDT
Update - We are continuing to monitor for any further issues.
Oct 06, 2021 - 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2021 - 09:51 PDT
Investigating - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions.

These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items.

Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only.

The following locations are suspended due to unavailability of transportation until further notice:

Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 01, 2021 - 09:51 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
100.0 % uptime
Today
Rialto, CA Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - This incident has been resolved.
Dec 1, 14:01 PST
Identified - Due to contractual difficulties with the carrier, Toll services have been disabled from the Shipwire Platform for orders originating from our Eastern Creek, Australia facility. Our local teams are currently working with Toll and other local carriers for a solution. Thank you for your patience on this topic.
Sep 29, 22:09 PDT
Resolved - This incident has been resolved.
Dec 1, 09:19 PST
Update - FedEx is now conducting standard daily operations in most areas that were recently affected by Hurricane Ian. Some areas in Florida will continue to have service disruptions due to the heightened impacts of Hurricane Ian. Our thoughts are with those affected.

Service delays and disruptions can be anticipated for inbound and outbound shipments throughout the following zip codes:

33924 Captiva, FL
33957 Sanibel, FL
FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. as well as cities, states and ZIP Codes serviced may be affected differently

Nov 3, 15:09 PDT
Update - FedEx is now conducting standard daily operations in most areas that were recently affected by Hurricane Ian. The Fort Myers market in Florida will continue to have service disruptions due to the heightened impacts of Hurricane Ian in that area.

Service delays and disruptions can be anticipated for inbound and outbound shipments throughout the following zip codes:

33924 Captiva, FL
33957 Sanibel, FL
33931 Ft Myers Beach, FL
FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. as well as cities, states, and ZIP Codes serviced may be affected differently.

Oct 25, 14:11 PDT
Update - FedEx is now conducting standard daily operations in most areas that were recently affected by Hurricane Ian. The Fort Myers market in Florida will continue to have service disruptions due to the heightened impacts of Hurricane Ian in that area. Service delays and disruptions can be anticipated for inbound and outbound shipments throughout the following zip codes:

33924 Captiva, FL
33957 Sanibel, FL
33931 Ft Myers Beach, FL
33956 St James City, FL

FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. as well as cities, states, and ZIP Codes serviced may be affected differently.

Oct 19, 10:09 PDT
Update - We are continuing to monitor for any further issues.
Oct 4, 15:54 PDT
Update - All USPS, UPSMI, and Pitney Bowes orders are being released to be processed. Please note that some deliveries for FedEx and UPS are still on hold due to the hurricane.
Oct 4, 15:53 PDT
Monitoring - Please be advised that many carrier services will be temporarily suspended and/or limited in southern Florida. This includes:

FedEx Ground: limited services
FedEx Express: All Overnight, Express, and 3-day services
UPS: All Parcel Services
UPSMI, Pitney, and USPS: All services.

Sep 28, 15:47 PDT
Nov 30, 2022

Unresolved incident: Royal Mail and Parcelforce Carrier Strikes.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Unresolved incident: Australia Post: Delays and New Christmas Shipping Cut-off Dates for Western Australia.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.