Platform Status
Monitoring - Order flow has been restored and we are seeing orders submit to the warehouses for shipping. We are monitoring order flow in order to ensure they continue to go out unimpeded.

We apologize for any inconvenience this may have caused. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Feb 14, 2024 - 09:24 PST
Investigating - We are currently looking into an issue where some orders are unable to be submitted to their assigned warehouse. We will provide an update to this incident within the next hour or two.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Feb 14, 2024 - 08:34 PST
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
90 days ago
100.0 % uptime
Today
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Business Reports Operational
90 days ago
100.0 % uptime
Today
Warehouses Operational
90 days ago
99.1 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
91.96 % uptime
Today
Rialto, CA Operational
90 days ago
100.0 % uptime
Today
Grossbeeren, DE Operational
90 days ago
100.0 % uptime
Today
Miami, FL Operational
90 days ago
100.0 % uptime
Today
Monroe, NJ Operational
90 days ago
100.0 % uptime
Today
Harrisburg, PA Operational
90 days ago
100.0 % uptime
Today
Fontana, CA Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - This incident has been resolved.
Feb 14, 04:51 PST
Update - We have deployed the update to the Shipwire platform and are monitoring the system to ensure platform stability. While we have discovered an issue with invoices being generated, the rest of the Shipwire platform is operating as expected. We will continue to work on resolving the invoice issue along with monitoring logs for any additional issues that presents itself.

We appreciate your patience and apologize for any inconvenience this may have caused. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Feb 12, 23:04 PST
Identified - Hello,
This coming Monday February 12th, we will be deploying some enhancements to the Shipwire platform. Maintenance will begin at 8:00 PM PST and should last no more than 2 hours. These enhancements are focused on increasing Shipwire’s performance and stability so no changes will need to be made on any of our customers systems. While we expect little to no downtime to occur, we are advising that there could be some minimal downtime encountered.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Feb 9, 13:15 PST
Feb 13, 2024

No incidents reported.

Feb 12, 2024
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - This incident has been resolved.
Feb 9, 12:51 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 1, 06:27 PST
Identified - The issue has been identified and we have currently working on addressing the orders that were impacted by it. The issue stems from an update we deployed to the platform earlier in the week and we rolled that change back.

We apologize for any inconvenience this may have causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Jan 31, 12:18 PST
Investigating - Hello,
We are investigating into an issue where SKUs in some orders did not properly transition into the correct bucket/status. This problem occurred when the order was submitted to the warehouse for shipping so the impacted bucket is the Reserved + Shipping + Shipped buckets. We will provide an update in the next hour or two.

We apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Jan 31, 11:20 PST
Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.