Platform Status
Update - Please read below for transportation and carrier updates for March 27, 2020.

DPEX has suspended service to Thailand and United Arab Emirates until further notice.

The countries of Chad and Madagascar have suspended all postal traffic until further notice. Impacted carriers include Royal Mail, USPS, Hongkong Post, Australia Post and Canada Post. Hongkong Post has suspended all services to Kuwait and Saudi Arabia until further notice. These countries will be blocked on the Shipwire Platform until mail services have been restored.

Please see below for additional locations that have been suspended from delivery for several carriers that we partner with until further notice. These countries will be blocked on the Shipwire Platform until mail services have been restored:
Tonga – all postcodes
Vanuatu – all postcodes
Wallis and Futuna – all postcodes
South Africa – all postcodes
West Samoa – all postcodes
United States FPO/APO-AE – impacted postcodes 09204, 09216, 09706
France – impacted postcodes 07110 – 07120, 07140 – 07190, 07310 – 07330, 07380 – 07409, 07440 – 07470, 07510, 07630 – 07660, 26150 – 26190, 26220 – 26230, 26310, 26340, 26410 – 26470, 26510, 26560 – 26570, 26620, 26730 – 26740
Italy – impacted postcodes 04022, 64030 - 64031, 64033 - 64035, 65010, 86016, 86077, 86079, 87038, 87054, 87056, 87060, 88842, 89064, 89822, 90030, 91018, 94011
Moldova - impacted postcodes 3200, 3300, 3352, 4001, 4301 - 4304, 4501 - 4502, 5401 – 5402, 5501 – 5509
China - impacted postcodes 430000 – 448279
Mar 27, 09:24 PDT
Update - Please read below for transportation and carrier updates for March 25, 2020.

DHL Express and DPEX Express have implemented ‘Emergency Situation Surcharges’ as a result of reductions in available air cargo capacity and flights into various countries supported by their respective networks. The ‘Emergency Situation Surcharges’ will be added to the Shipwire Platform for DHL Express and DPEX services starting April 1, 2020 and will remain in place until the carriers have given notice that the surcharges are no longer required.

DHL Express’ ‘Emergency Situation Surcharge’ will be assessed per shipment as follows (will be assessed in local currency equivalent for non-USD currencies):
Chargeable weight – up to 2.5 kgs / 6 lbs = No charge
Chargeable weight – 2.51 kgs to 30 kgs / 7 lbs to 66 lbs = $2.50
Chargeable weight – 30.1 kgs to 70 kgs / 67 lbs to 150 lbs = $16.00
Chargeable weight – 70.1 kgs to 300 kgs / 151 lbs to 660 lbs = $54.00

DPEX Express’ ‘Emergency Situation Surcharge’ will be assessed per shipment as follows (prices listed in Hong Kong Dollar):
Australia – 30.00 per kg
New Zealand – 35.00 per kg
Singapore – 8.00 per kg
All other countries – 5.00 per kg

DPEX has suspended all services to Bangladesh and Pakistan until further notice.

DHL has suspended all services to Mayotte and Seychelles until further notice.

UPS i-Parcel has suspended service to Costa Rica and Brazil until further notice.

Honduras and Montenegro have suspended all postal traffic until further notice. Impacted carriers include Royal Mail, USPS, Hongkong Post, Australia Post, Canada Post.

FedEx has suspended all services to the countries listed below until further notice:
Burkina Faso
Equatorial Guinea
Gambia
Guinea
Liberia
Mali
Niger
Rwanda

Please see below for additional locations that have been suspended from delivery for several carriers that we partner with until further notice:
India – all postcodes
Democratic Republic of the Congo – all postcodes
Italy – impacted postcodes 24121, 24129, 25010, 25014, 25016, 25018, 25020, 25021, 25030, 25040, 25065, 25068, 25070, 25073, 25075, 25080, 25083, 25086, 25100, 25121, 25129, 25131, 25136, 26010, 26029

Please see below for countries have announced service disruptions. These countries have not been blocked from the Shipwire Platform, however, please expect processing and delivery delays on orders to these countries due to constraints on the local workforces in each country and international air capacity.
Bhutan
France
Indonesia
Israel
Malaysia
Papua New Guinea
Saint Lucia
Senegal
Slovakia
Spain
Turkey
UAE
Ukraine
Mar 25, 14:04 PDT
Update - Please read below for transportation and carrier updates for March 24, 2020. All locations and carriers that have the following services suspended will be blocked on the Shipwire Platform until the restrictions have been removed.

Australia Post has suspended all services to the countries listed below until further notice. For items shipped to these countries before March 16, 2020 Australia Post is working with airline partners and local postal operators to deliver the items as quickly as possible. Additional details can be found on their important-updates page - https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international
Austria
Bahrain
Djibouti
Egypt
Estonia
Jordan
Kiribati
Kosovo
Kuwait
Moldova
North Macedonia
Norway
Peru
S Korea
Saudi Arabia
Turkey
Tuvalu
Ukraine
Western Samoa

DHL has suspended all services to the countries listed below until further notice:
Colombia
Greenland
Guinea-Bissau
India
Mauritius
Nepal
Sao Tome and Principe
Somaliland
Sri Lanka
Uzbekistan
British Indian Ocean Territories
French South Territories
Heard & McDonald Island
Pitcairn
St Pierre & Miquelon
Tajikistan
Western Sahara
Norway – impacted postcodes 2448-2584, 7295-7387, 8003-9990

Please see below for additional locations that have been suspended from delivery for several carriers that we partner with until further notice:
Libya – all postcodes
Austria – impacted postcodes 5611, 5612, 5630, 5632, 5640, 5645, 8972
Portugal – impacted postcodes 3880, 3885

Many carrier services shipping to the below countries no longer require signatures upon delivery (if a signature-required service was requested or otherwise) due to government regulations:
Armenia
Australia
Belgium
Brazil
Canada
Chile
China
Cyprus
Estonia
France
Georgia
Germany
Indonesia
Ireland
Israel
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Maldives
Malta
Mauritius
Morocco
Netherlands
New Caledonia
Papua New Guinea
Portugal
Slovakia
Slovenia
Spain
Switzerland
Thailand
United States

FedEx has suspended their money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
Mar 24, 09:10 PDT
Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

The following countries have suspended some or all mail services: Cayman Islands, French Polynesia, Lebanon, Maldives, Mongolia, Philippines and Tunisia. On March 20th, these countries will be blocked from the Shipwire Platform until mail services have been restored.

The following countries have announced service disruptions: Chile, Honduras, Jamaica and Romania. These countries have not been blocked from the Shipwire Platform, however, please expect processing and delivery delays on orders to these countries due to constraints on the local workforces in each country and international air capacity.

Deutsche Post (Germany) has announced that starting on March 13, 2020, orders that would normally require the addressee’s signature can now be deposited in the addressee’s mailbox or in a secure location on their premises only requiring the mail carrier’s signature. In cases where orders are delivered to the recipient in person, the mail carrier will sign on the recipient’s behalf.

Effective immediately, FedEx will no longer require addressees to physically sign for most deliveries made within the U.S.
Mar 19, 17:19 PDT
Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

Please see below for country-level postcodes that have been suspended from delivery for several carriers that we partner with:

Country Postcodes
AT 5542
AT 6552
AT 6553
AT 6555
AT 6561
AT 6562
AT 6563
AT 6580
AT 6762
AT 6763
AT 6754
AT 6764
AT 6767
AT 6888
AT 9844
AT 6450
AT 6451
AT 6452
AT 6453
AT 6454
AT 6455
AT 6456
AT 6457
AT 6458
BG 2770
CZ 58401
CZ 78321
CZ 78324
CZ 78391
CZ 78401
ES 10900
ES 08256
ES 08280
ES 08281
ES 08282
ES 08283
ES 08289
ES 08292
ES 08293
ES 08294
ES 08640
ES 08700
ES 08710
ES 08711
ES 08712
ES 08717
ES 08718
ES 08719
ES 08781
ES 08783
ES 08784
ES 08785
ES 08786
ES 08787
ES 08788
ES 08789
IT 24000-24100
IT 83000-83100
IT 40000-40100
IT 16000-17100
IT 23800-23900
IT 46000-46100
IT 85000-85100
IT 89000-89100
IT 84000-84100
IT 86016
FR 07110
FR 07120
FR 07140
FR 07150
FR 07170
FR 07200
FR 07230
FR 07260
FR 07330
FR 07380
FR 07450
FR 07460
FR 07470
FR 07510
FR 07530
FR 07560
FR 07590
FR 07600
FR 07630
FR 07660

These postcodes will be blocked on Platform until the carrier restrictions have been removed. Some countries such as Italy, Belgium, France, and Spain, have ordered the closure of non-essential businesses/stores. As such, shipments to B2B locations may be returned to sender and carriers have requested that packages are addressed directly to the recipient, if possible. All shipments to the Philippines have temporarily been suspended by FedEx and DPEX; All shipments to China, Hong Kong, Macao, Moldova, Kuwait, and Peru have been temporarily suspended by DHL eCommerce.

Due to delays and limited flights within carrier networks, carriers within Canada and the UK have began to suspend on-time delivery guarantees for parcel services.
Mar 19, 08:30 PDT
Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network. Please see below for information from several carriers that we partner with on the management of deliveries to Italy and other areas.

Royal Mail
Italian Post has advised the whole of the country has now become a Yellow Zone, subject to extraordinary measures, which is effective until 3 April or unless a later date is advised. Human movement and social contact are to be minimised. Commercial transport is permitted with precautionary measures aims at preventing/minimising human contact to preserve personal safety, hence a heavy reduction in work force is applied in the logistic chain within Italian Post with impacts to processing and delivery.

As a result Quality of service is affected on all postal products until the end of the Coronavirus epidemic. Precautionary delivery methods continue with signatures not obtainable from the actual addressee during this period

Please use the following link for additional updates from Royal Mail - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

GLS
Shipments to Italy (all area’s) with GLS B2B are put on hold. B2C shipments will still be delivered, if the items are shipped to a home address. If a B2C delivery is addressed to a company address the shipment will be returned to our warehouse by GLS.

Please use the following link for additional updates from GLS - https://gls-group.eu/NL/en/gls-alerts

FedEx
FedEx posted an updated service alert due to Coronavirus containment measures - https://www.fedex.com/content/dam/fedex/us-united-states/Service-Alerts/images/2020/Q4/2019_nCoV_Service_Impacts_Mar_11_1571964630.pdf

UPS
Italy
A decree by the President of the Council of Ministers came into effect imposing the closure of all retail activities (shops, restaurants, bars, pubs) until March 25. If delivery of our packages is not possible because consignee address is closed, packages will be returned to the shipper. The Government clarified that the new restrictions do not apply to the movement of goods. UPS can therefore confirm regular operations throughout Italy. However, the emergency situation might cause occasional delays to UPS services.

The safety of UPS customers and employees is a top priority. UPS has implemented various measures to limit the risks to which our employees and customers may be exposed
Mar 13, 13:04 PDT
Update - Additional locations in Italy are temporarily suspended from mail services due to recent cases of the novel coronavirus (Covid-19). New areas affected by the temporary service suspension include:

Region Postcode
Calolziocorte 23801
Carenno 23802
Monte Marenzo 23804
Erve 23805
Torre De' Busi 23806
Vercurago 23808
Algua 24010
Averara 24010
Blello 24010
Bracca 24010
Branzi 24010
Camerata Cornello 24010
Carona 24010
Cassiglio 24010
Costa Di Serina 24010
Cusio 24010
Dossena 24010
Foppolo 24010
Gerosa 24010
Isola Di Fondra 24010
Lenna 24010
Mezzoldo 24010
Moio De' Calvi 24010
Olmo Al Brembo 24010
Ornica 24010
Piazzatorre 24010
Piazzolo 24010
Ponteranica 24010
Roncobello 24010
Santa Brigida 24010
Sedrina 24010
Sorisole 24010
Ubiale Clanezzo 24010
Valleve 24010
Valnegra 24010
Valtorta 24010
Vedeseta 24010
Taleggio 24010
Alme' 24011
Brembilla 24012
Val Brembilla 24012
Oltre Il Colle 24013
Piazza Brembana 24014
San Giovanni Bianco 24015
San Pellegrino Terme 24016
Cornalba 24017
Serina 24017
Villa D'alme' 24018
Zogno 24019
Almenno San Bartolomeo 24030
Ambivere 24030
Barzana 24030
Bedulita 24030
Berbenno 24030
Brembate Di Sopra 24030
Capizzone 24030
Caprino Bergamasco 24030
Carvico 24030
Corna Imagna 24030
Costa Valle Imagna 24030
Fuipiano Valle Imagna 24030
Locatello 24030
Mapello 24030
Medolago 24030
Mozzo 24030
Paladina 24030
Palazzago 24030
Pontida 24030
Presezzo 24030
Roncola 24030
Solza 24030
Strozza 24030
Valbrembo 24030
Valsecca 24030
Villa D'adda 24030
Terno D'isola 24030
Almenno San Salvatore 24031
Torre De' Busi 24032
Calusco D'adda 24033
Cisano Bergamasco 24034
Curno 24035
Ponte San Pietro 24036
Brumano 24037
Rota D'imagna 24037
Sant'omobono Terme 24038
Sotto Il Monte Giovanni Xxiii 24039
Bonate Sopra 24040
Bonate Sotto 24040
Bottanuco 24040
Chignolo D'isola 24040
Ciserano 24040
Comun Nuovo 24040
Filago 24040
Lallio 24040
Levate 24040
Madone 24040
Osio Sopra 24040
Stezzano 24040
Verdellino 24040
Arcene 24040
Arzago D'adda 24040
Barbata 24040
Boltiere 24040
Calvenzano 24040
Canonica D'adda 24040
Casirate D'adda 24040
Castel Rozzone 24040
Fornovo San Giovanni 24040
Isso 24040
Misano Di Gera D'adda 24040
Pagazzano 24040
Pognano 24040
Pontirolo Nuovo 24040
Suisio 24040
Brembate 24041
Capriate San Gervasio 24042
Caravaggio 24043
Dalmine 24044
Fara Gera D'adda 24045
Osio Sotto 24046
Treviglio 24047
Treviolo 24048
Verdello 24049
Grassobbio 24050
Orio Al Serio 24050
Zanica 24050
Bariano 24050
Cortenuova 24050
Covo 24050
Lurano 24050
Morengo 24050
Mozzanica 24050
Pumenengo 24050
Spirano 24050
Torre Pallavicina 24050
Antegnate 24051
Azzano San Paolo 24052
Brignano Gera D'adda 24053
Calcio 24054
Cologno Al Serio 24055
Fontanella 24056
Fara Olivana Con Sola 24058
Urgnano 24059
Brusaporto 24060
Torre De' Roveri 24060
Albano Sant'alessandro 24061
Pedrengo 24066
Seriate 24068
Bergamo 24100

These impacted areas will be disabled on Platform until the mail services have been restored. In addition to the above-listed locations, delivery may also be affected in neighboring areas as a result of the precautionary temporary closure.
Mar 11, 14:46 PDT
Monitoring - Multiple services are temporarily suspending mail services to designated areas in Italy due to recent cases of the novel coronavirus (Covid-19).

The postal code locations affected by the temporary service suspension include:

City Postal Code
Livraga 26814
Bertonico 26821
Brembio 26822
Castiglione D’adda 26823
Secugnago 26826
Terranova Dei Passerini 26827
Turano Lodigiano 26828
Casalpusterlengo 26841
Caselle Landi 26842
Cornovecchio 26842
Castelnuovo Bocca D’adda 26843
Maccatorna 26843
Meleti 26843
Castelgerundo 26844
Codogno 26845
Corno Giovine 26846
Maleo 26847
San Fiorano 26848
Santo Stefano Lodigiano 26849
Senna Lodigiana 26856
Fombio 26861
Guardamiglio 26862
Orio Litta 26863
Ospedaletto Lodigiano 26864
San Rocco Al Porto 26865
Somaglia 26867
Vo’ 35030

These impacted areas will be disabled on Platform until the mail services have been restored. In addition to the above-listed locations, delivery may also be affected in neighboring areas as a result of the precautionary temporary closure.
Feb 28, 12:48 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 14:06 PDT
Investigating - As COVID-19 is a fluid situation, our U.S. LTL carriers are requiring a consignee delivery address contact name and full phone number for every LTL order.

• Effective immediately, all LTL shipments must include a contact name and full phone number for the consignee at the delivery address to ensure the location can receive the delivery
• The contact name and full phone number information for the consignee at the delivery address must be referenced within the special instructions area on every bill of lading (BOL)
• Our LTL carriers will not pick up any LTL order from Ingram Micro/Shipwire docks the order has contact name and full phone number information for the consignee at the delivery address
• Our LTL carriers will be calling the consignee contact ahead of time to ensure the delivery can be made especially within restricted delivery areas

Before placing an LTL order, please verify with your end-customer that the delivery address is open to accept the delivery and that you include the required contact information.
Mar 26, 14:04 PDT
Update - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

The United States Postal Service (USPS) continues to use its existing processes for many of its operations and has provided answers for common questions/concerns they are receiving. For more information, see the USPS Coronavirus Statement at http://about.usps.com/newsroom

How is USPS handling mail for closed businesses?
Mail on the delivery route is returned to the Delivery unit and will be held for 10 days under current policies. Customers can request a temporary hold for their mail up to 30 days. Caller Box customers should contact their local office to discuss how they will be handling the pickup of this volume. Any high volume customer will be contacted to discuss pickup options as well.

How is USPS delivering mail under shelter in place declarations?
The Postal Service is classified as an essential government service operation, which allows us to continue operations.

How safe is the mail and mail transport equipment?
Current Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidance continues to indicate there is no evidence the virus is spreading through the mail. According to WHO, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low. This guidance remains true for mail transport equipment.

Is the USPS experiencing capacity issues due to reduced airline routes?
There are no domestic air capacity issues at this time. The Postal Service continues to work with International air carriers and contract air carriers to keep mail moving.
Mar 20, 13:51 PDT
Monitoring - We are committed to keeping our customers informed of COVID-19 updates as we are informed by our partners and carrier network.

To stay up-to-date on carriers updates/responses to COVID-19, please refer to the carrier links below:
Europe
DPD (UK) - https://www.dpd.com/nl/nl/pakketalert/
Royal Mail (UK) - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Parcelforce (UK) - https://www.parcelforce.com/service-updates
Yodel (UK) - https://www.yodel.co.uk/news/2020/march/covid-19/
GLS (NL) - https://gls-group.eu/EU/en/information-about-corona-virus
DHL (NL) - https://www.dhlparcel.nl/nl/zakelijk/corona-europa

US
FedEx - https://www.fedex.com/en-us/service-alerts.html
UPS - https://www.ups.com/us/en/service-alerts.page
USPS - https://about.usps.com/newsroom/service-alerts/
DHL eCommerce - https://www.logistics.dhl/global-en/home/global-news-alerts.html?region=americas&country=us
DHL Express - https://www.simplydhl.com/covid-19updates

Canada
Canada Post - https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page
Purolator - https://www.purolator.com/en/articles/delivering-your-promises-safely-during-times-uncertainty

Australia
Australia Post - https://auspost.com.au/about-us/news-media/important-updates
Toll - https://www.tollgroup.com/news-and-media/news/toll-groups-response-covid-19

Shenzhen, CHN
Hong Kong Post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html
FedEx Hong Kong - https://www.fedex.com/en-hk/home.html
Mar 19, 08:37 PDT
Update - We are committed to communicating all relevant updates regarding COVID-19 to our customers. Here are some updates we’d like to bring to your attention:

- Our Customer Care team continues to work through earlier delays. They are prioritizing requests and increasing their capacity each day. Thank you for your patience during this time.
- Projects and Value Added Services are facing delays in our Lancaster, Pennsylvania facility. The Operations teams are focusing on outbound fulfillment and we are proactively reaching out to customers that have current projects open.
- Italy and Spain are restricted in receiving B2B retail deliveries. Please contact us with questions or concerns about your B2B retail orders in the EU.

If you have any questions, please contact your Account Manager or our Customer Care Team at customercare@ingrammicroservices.com.
Mar 18, 15:36 PDT
Monitoring - Dear Valued Customer,

Our teams are working to ensure we are protecting the best interests of our customers, our associates, and our vendors globally. As of today, all of our sites are fully operational. If the situation changes, we will keep you informed if any of our sites experience a limited workforce or operational modifications.

Please refer to Ingram Micro’s statement from Scott Sherman, EVP of Human Resources, and Bill Ross, SVP of Global Operations and Engineering, addressing Ingram Micro’s response to the COVID-19 situation in further detail.
https://usa.ingrammicro.com/media/Documents/ingrammicro/c/corpcomm/Letter-regarding-Ingram-Micros-response-to-the-COVID-19-disease.pdf

Along with actively monitoring the situation, and as highlighted in our letter, we have a Business Continuity Management Program in place, which includes Business Continuity Plans (BCP) and Emergency Action Plans (EAP) that have been updated per ISO certification and are applicable to our individual offices and facilities. These Plans include response actions such as increased communication with all stakeholders and contingencies for the implementation of a deep clean sanitization of offices or facilities.

Ingram Micro and Shipwire, Inc. will continue to monitor the situation closely, including daily corporate and local monitoring of recommendations, risks and findings from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Sincerely,
Marcelo Wesseler
Mar 12, 15:58 PDT
Monitoring - Due to the evolving COVID-19 situation and in compliance with local ordinances, our Customer Care Team workforce is temporarily limited and you may experience some delays as our team works through heavy volume. Our Customer Care Team is working through priority requests. We appreciate your patience during this time.
Mar 16, 12:08 PDT
Update - Our Shenzhen facility is slated to formally reopen on Monday, February 17 with 60% of our normal labor. Given the limited workforce, there will be delays in shipping. The workforce will continue to rise to normal numbers based on the coronoavirus situation in the local area. Thank you for your patience and understanding.
Feb 13, 10:48 PST
Update - As of February 10, we are continuing to monitor the Coronavirus situation with our operations team in Shenzhen, China. While our facility has passed local inspection, the final approval to re-open is awaiting final approval by local government. It is likely the facility will continue to be closed at least through February 11. We will continue to provide updates as they come.
Feb 10, 09:03 PST
Update - Due to the continued severity of the Coronavirus situation, the Chinese government has extended the Spring Festival holiday to February 10, 2020. Normal operations are expected to resume on February 11, 2020.
Jan 30, 08:08 PST
Monitoring - Shipments out of the Shenzhen, China facility are delayed due to Chinese New Year holidays and the on-going Coronavirus situation. As carriers and other operations are impacted, please expect delays for all inbound and outbound shipments through February 9, 2020. Safety of our associates is the top priority. We shall resume normal operations as soon as possible.
Jan 28, 15:21 PST
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
TGX Operational
TNT Operational
Toll Operational
UPS Operational
USPS Operational
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
System Response Time
Fetching
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 08:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results. The root cause stemmed from a recent change we applied to shipping rates in order to address some of the shipping issues arising due to the COVID-19 impact to certain countries.

We apologize for any inconvenience this may have caused. For any questions or concerns, please reach out to our Customer CARE team customercare@ingrammicroservices.com
Mar 20, 01:04 PDT
Investigating - We are currently investigating an issue where some platform clients may be experiencing errors while rating orders . This would affect both the application as well as our APIs/integrations. We are currently working to resolve the issue and will provide an update shortly.

We apologize for any inconvenience this may cause. For any questions or concerns, please reach out to our Customer CARE team customercare@ingrammicroservices.com
Mar 20, 00:31 PDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 19, 2020
Resolved - This incident has been resolved.
Mar 19, 07:39 PDT
Monitoring - Due to localised flooding in the Selby area, the below postcodes may experience delivery delays:

DN14
YO8
YO19
YO23
DN7
DN5

Drivers and couriers have been advised not to put themselves at risk and apply adverse weather scans where required.
Mar 2, 09:38 PST
Mar 17, 2020

No incidents reported.