Platform Status
Identified - Thursday, February 2, 2023

Fedex
FedEx Express experienced substantial disruptions at Memphis and Dallas/ Ft. Worth hubs last night due to severe winter weather. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of Thursday, February 2, 2023.
There may be different levels of impact depending on city, states and Zip code serviced. Please find more detail from below link.
https://www.fedex.com/content/dam/fedex/us-united-states/Service-Alerts/images/2023/q3/OSD_02_02_23.xlsx

UPS
Weather conditions in Texas may cause package delays. UPS would ensure that shipments arrive at their final destinations as quickly as conditions permit.


If you have any questions, please contact customercare@shipwire.com.

Feb 02, 2023 - 09:39 PST
Monitoring - The Shipwire platform encountered an issue this morning where some orders were unable to get a shipping quote when using our Rating API. Instead of getting a shipping quote, the orders received an error about the order being unable to rate or that the selected shipping method was unquotable. The problem stemmed from an external service we use when it comes to some of our packing logic procedures during the shipping rates step of creating an order.

The issue has been addressed on the third party’s side and Rating requests should be back to normal. We will monitor our Rating API to ensure that order flow is performing as expected. For any questions or concerns, please reach out to customercare@shipwire.com

Feb 02, 2023 - 09:39 PST
Update - As of December 16 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus (new)
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Russia
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (12/16/2022):

Papua New Guinea
Solomon Islands

Dec 20, 2022 - 13:17 PST
Update - As of Sept 28 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Belarus (new)
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (9/28/2022):

New Zealand - Priority Mail International

Sep 28, 2022 - 09:17 PDT
Update - As of July 7 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand ( 7/7 updates: Priority Mail International only)
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

Remove (7/7/2022):

Australia - Priority Mail International
China - Priority Mail International
New Zealand - Priority Mail Express International, First Class Mail International

Jul 07, 2022 - 14:09 PDT
Update - As of May 17, 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Australia
Bhutan
Brunei
Chad
China ( new add as of 5/17/22 , Priority Mail International only)
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

May 17, 2022 - 15:31 PDT
Update - As of March 15, 2022,
the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.


Russia (new add 3/15/22)
Afghanistan
Australia
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen



Remove (3/15/22):
Central African Republic
Liberia
Mayotte
Sierra Leone
French Guiana
Guadeloupe
Martinique
Reunion (Bourbon)
Saint Pierre and Miquelon


If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 21, 2022 - 09:26 PDT
Update - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen


Remove (2/11/22):
Hong Kong
Tajikistan


If you have any questions, please contact customercare@ingrammicroservices.com.

Feb 17, 2022 - 11:49 PST
Update - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Hong Kong ( new added on 1/14/22)
Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Jan 13, 2022 - 09:02 PST
Update - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Solomon Islands ( new add on 12/10/21)
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Dec 27, 2021 - 09:41 PST
Update - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Nov 10, 2021 - 15:53 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 2021 - 15:48 PST
Update - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Sudan

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 21, 2021 - 10:41 PDT
Update - We are continuing to monitor for any further issues.
Oct 06, 2021 - 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 01, 2021 - 09:51 PDT
Investigating - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions.

These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items.

Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only.

The following locations are suspended due to unavailability of transportation until further notice:

Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 01, 2021 - 09:51 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
100.0 % uptime
Today
Rialto, CA Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 09:29 PST
Monitoring - As a friendly reminder, our Shenzhen, China facility is closed for the Chinese New Year from January 21-27, 2023. You can find a comprehensive list of all warehouse closure dates on our website: https://www.shipwire.com/customer-support/fulfillment-center-closures/
Jan 20, 01:04 PST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.