Platform Status
Investigating - May 25, 2022

Waalwijk hub was experiencing order backlog due to system updates that shut down the operation earlier today. Some orders were not able to process in time before cut off.

Please be informed that Waalwijk hub is now back on track and will process all orders accordingly.

Should you have any questions, please kindly contact customercare@ingrammicroservices.com

May 25, 09:07 PDT
Identified - May 20, 2022

It is to inform that Hermes Standard (HMS GD) service will be disabled out from Laughton-Lewes, GBR (AFM) due to its service is unable to meet the satisfaction.

Should you have any questions, please contact customercare@ingrammicroservices.com

May 20, 13:28 PDT
Update - As of May 17, 2022,

the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Afghanistan
Australia
Bhutan
Brunei
Chad
China ( new add as of 5/17/22 , Priority Mail International only)
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Russia
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen

May 17, 15:31 PDT
Update - As of March 15, 2022,
the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.


Russia (new add 3/15/22)
Afghanistan
Australia
Bhutan
Brunei
Chad
Cuba
Laos
Libya
Mongolia
New Zealand
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen



Remove (3/15/22):
Central African Republic
Liberia
Mayotte
Sierra Leone
French Guiana
Guadeloupe
Martinique
Reunion (Bourbon)
Saint Pierre and Miquelon


If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 21, 09:26 PDT
Update - As of February 11, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Timor-Leste
Turkmenistan
Yemen


Remove (2/11/22):
Hong Kong
Tajikistan


If you have any questions, please contact customercare@ingrammicroservices.com.

Feb 17, 11:49 PST
Update - As of January 14, 2022, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Hong Kong ( new added on 1/14/22)
Solomon Islands
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Jan 13, 09:02 PST
Update - As of December 10, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Solomon Islands ( new add on 12/10/21)
Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone
Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Dec 27, 09:41 PST
Update - As of November 2, 2021, the Postal Service is temporarily suspending international mail acceptance due to impacts related to the COVID-19 pandemic and other unrelated service disruptions until further notice.

Central African Republic
Chad
Liberia
Mayotte
Mongolia
New Zealand
Sierra Leone

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Nov 10, 15:53 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 15:48 PST
Update - Effective October 22, 2021, the Postal Service will suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Sudan

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 21, 10:41 PDT
Update - We are continuing to monitor for any further issues.
Oct 6, 14:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 09:51 PDT
Investigating - USPS is temporarily disabling international mail acceptance for certain destinations due to impacts related to COVID-19 pandemic and other unrelated service disruptions.

These services disruptions affect Priority Mail Express International (PMEI), Priority Mail International (PMI), First Class Mail International (FCMI), First Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL) and M-Bag items.

Australia’s service disruption affects Priority Mail International (PMI), First Class Package International Service (FCPIS), Commercial ePacket (CeP), International Priority Airmail (IPA) packets and International Surface Air Lift (ISLA) packets only.

The following locations are suspended due to unavailability of transportation until further notice:

Afghanistan
Australia
Bhutan
Brunei
Cuba
French Guiana
Guadeloupe
Laos
Libya
Martinique
Papua New Guinea
Reunion (Bourbon)
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen

If you have any questions, please contact customercare@ingrammicroservices.com.

Oct 1, 09:51 PDT
Identified - May 13, 2022

Please expect delivery delays in these area impacted. Also, there will be backlog of freight next week from today hence carriers will take some time to clear them to get back to BAU.


Queensland flood impacts update:
Flooding and extreme weather conditions across Queensland are impacting carrier's ability to transport mail and parcels, resulting in some delivery delays.

​​​​· Due to localized flooding in Brisbane and Toowoomba, the Warrego Highway is closed resulting in the Toowoomba area being cut off from Brisbane.
· Road network disruptions on the Bruce Highway in Bowen and Flinders Highway in Charters Towers (west of Townsville to Mount Isa).
· Lismore received a lot of rain overnight and more rain is expected in the coming days.​​​​​​​
· Rail network disruptions between Townsville and Cairns.
· Heavy rain and flooding are disrupting services in impacted areas of Queensland.

May 13, 09:04 PDT
Update - Please be advised that our Reno, NV facility continues to experience delays in both inbound processing and outbound order fulfillment due to the fire in the area and expects delays to continue for the rest of the week. They are working through orders on a first in first out basis.
May 3, 09:42 PDT
Monitoring - Please be advised of order delays out of our Reno, Nevada facility due to a fire in the vicinity. We will continue to monitor and update.
May 2, 13:39 PDT
Identified - 4/28/2022

Please be informed that there will be a USPS Non Standard Fee apply when package dimensions exceed USPS sortation specifications and require manual sorting. These fees are set to be placed on shipments using USPS Priority Mail, Priority Mail Express, and Parcel Select.

- Parcels that are longer than 22 inches but less than 30 inches will see a $4.00 surcharge.
- Parcels that exceed 30 inches in length will incur a $15.00 surcharge.
- Parcels that measure greater than 2 cubic (3456 cubic inches) feet will also see a $15.00 fee added.
A maximum of two non-standard fees may be assessed for a package.

Apr 28, 15:38 PDT
Monitoring - March 24, 2022

Royal Mail Int'l service is currently suspend from Daventry due to system upgrade, ETA will update accordingly.
Alternative options would be Parcel Force or ABM Parcel Lite services until then.

If you have any questions, please contact customercare@ingrammicroservices.com.

Mar 24, 10:08 PDT
Monitoring - March 4, 2022

We are disabling shipments to Ukraine, Russia and Belarus from all region due to carriers are currently suspending services there.
Will resume until further notice.

Mar 22, 14:02 PDT
Identified - Please be advised that we are experiencing fulfillment delays at many of our fulfillment centers due to COVID-19 related impacts on labor forces. Our top priority is the health and safety of our associates and our efforts remain committed to servicing your business to the best of our ability.
Jan 7, 13:54 PST
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
Toll Operational
UPS Operational
USPS Operational
Yodel Operational
90 days ago
100.0 % uptime
Today
ABM Operational
90 days ago
100.0 % uptime
Today
SF Express Operational
90 days ago
100.0 % uptime
Today
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Waalwijk, NLD Operational
90 days ago
100.0 % uptime
Today
Reno, NV Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
Shipwire Shopify App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
System Response Time
Fetching
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

Unresolved incident: Waalwijk_ NLD - Order process delay 5/25/22.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

Unresolved incident: Laughton-Lewes, GBR (AFM)- Disabled Hermes Standard Services (HMS GD).

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

Unresolved incident: The Postal Service International Service Disruptions.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.