Platform Status
Investigating - We are currently investigating an issue with shipping rates not returning on Shopify and will provide an update as soon as possible. We apologize for any inconvenience this may cause and thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com
Jul 15, 10:59 PDT
Monitoring - This morning, our webservers began responding to some requests with error 500's or server time outs. Our engineering team worked on a fix for this and the webservers are no longer returning the errors. At this time, we are in the process of monitoring the issue to prevent this from occurring in the future. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 12, 08:46 PDT
Identified - Due to our recent migration of the Shipwire platform to Google Cloud, some customers may not receive email notifications when the status of an order/inventory/etc. changes. Our teams are actively working to resolve this issue. We thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 10, 16:35 PDT
Identified - Our engineering team is continuing to work towards resolution of this issue. We expect all orders created since 1/1/19 to display correctly by EOD today. We apologize for any inconvenience this has caused and thank you for your patience. For questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 10, 14:54 PDT
Update - We are continuing to investigate this issue.
Jul 10, 09:23 PDT
Investigating - We have identified a display issue causing the Shipwire Dashboard to show '0' Orders Processing. Our engineering team is actively working towards resolution. We apologize for any inconvenience this may cause. For questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 10, 07:07 PDT
Update - We are continuing to work on a fix for this issue.
Jun 28, 16:33 PDT
Update - Our IT team has discovered that orders shipped with additional carriers are also affected by this system issue. They are actively working on a resolution. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jun 28, 16:30 PDT
Identified - Our Tilburg, NLD warehouse is experiencing a system issue with the GLS orders showing open in the Shipwire Platform, however they have already been completed with tracking numbers. We are investigating the issue and will provide an update once resolved. For any questions or concerns, please contact customercare@ingrammicroservices.com
Jun 27, 10:09 PDT
Identified - We have identified an issue within our Daventry, GBR facility for all shipments with a Customer Ship to Name and a Company Ship to Name. This is causing the Customer Ship To Name to be overridden by the Company Ship to Name resulting in returned shipments for DHL, Parcelforce, and Royal Mail. We are actively looking at solutions for this issue.

If you have urgent shipments, we are advising customers to remove Company Ship to Name, to add both Customer Ship to Name and Company Ship to Name in the Customer Ship to Name field, or use an unused address line for Company Name.

In the meantime, if you have any questions please reach out to us at customercare@ingrammicroservices.com.
Jun 26, 10:27 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
TGX Operational
TNT Operational
Toll Operational
UPS Operational
USPS Operational
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
System Response Time
Fetching
Past Incidents
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - Our engineering team has resolved this issue and orders are flowing to warehouses as usual. We thank you for your patience. For any questions or concerns please contact customercare@ingrammicroservices.com.
Jul 12, 14:31 PDT
Investigating - We have identified and are currently working towards resolution of an issue with orders not dropping to all warehouses. We apologize for any inconvenience this may cause, and thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com
Jul 12, 08:50 PDT
Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 17:58 PDT
Monitoring - We have addressed the issues that arose due to our move to Google Cloud and show platform operations working as expected. We will continue to monitor platform stability and performance. Thank you for your patience during the migration process and once again we apologize for any inconvenience this may have caused. For any questions or concerns please contact customercare@ingrammicroservices.com
Jul 9, 18:01 PDT
Update - We have addressed the issue with orders not processing in the Shipwire platform. We are seeing some cases where our address validation is failing. We are looking into it and will provide further updates shortly. Thank you for your patience and we apologize for any inconvenience this may cause. For any questions or concerns please contact customercare@ingrammicroservices.com
Jul 9, 15:50 PDT
Update - Some customers are currently experiencing issues with the Shipwire platform failing to process or submit orders due to our migration to Google Cloud. Our engineering team is actively working on a resolution and will provide an update as soon as possible. We apologize for any inconvenience this may cause. For any questions or concerns please contact customercare@ingrammicroservices.com
Jul 9, 14:48 PDT
Identified - On July 9, 2019 at 1:00 pm PST, we will be migrating the Shipwire platform to Google Cloud. As a result, our IP addresses will change, which may require action on your part if you use cart integrations, such as Magento. To ensure a seamless cut-over and maintain cart connectivity, all you need to do is have your IT staff whitelist the new IP addresses. This will also ensure you receive updated statuses for tracking and shipping. Our new IP addresses will be:

Beta: 104.155.187.230
Production: 35.184.110.29

Please expect minimal to zero down time. For any questions or concerns please contact customercare@ingrammicroservices.com.
Jul 8, 12:40 PDT
Resolved - This incident has been resolved.
Jul 11, 17:57 PDT
Update - Our engineering team has applied a fix to the technical issues that were occurring within the Shipwire Platform. Thank you for your patience and we will continue to monitor. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 11, 12:04 PDT
Investigating - Some of our customers are experiencing technical difficulties with the Shipwire Platform today, resulting in delayed Platform responses, issues with viewing orders and inventory, and difficulties logging in. Our Engineering and Product Teams are actively working to resolve as soon as possible.
We apologize for any inconvenience this may cause. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 11, 10:42 PDT
Resolved - We have resolved the issue with our Customer Care email inbox (customercare@ingrammicroservices.com). It is once again working as normal. If you feel you have an open issue that requires assistance, please contact us again at that email address or give us a call at (650) 561-4800. We sincerely apologize for this inconvenience.
Jul 11, 15:39 PDT
Identified - Our customer care email inbox (customercare@ingrammicroservices.com) is currently experiencing technical difficulties and some messages are not being received at this time. We're urgently working on a fix for this. If you are currently engaging with support in an existing case, please keep the subject line of the email thread the same and send replies to sf-support-backup@shipwire.com rather than customercare@ingrammicroservices.com. You may also contact your account representative at their direct extension (found in their email signature).

For any other assistance needed in the meantime, please contact us at sf-support-backup@shipwire.com or (650) 561-4800.
Jul 11, 13:52 PDT
Resolved - We have updated our warehouse system at our Eastern Creek, AUS facility and resolved the issue that had prevented us from shipping to Australian P.O. box addresses. As you’re likely aware, this option had been temporarily disabled in March. We’re pleased to make this capability available once again.
Jul 11, 10:43 PDT
Jul 8, 2019
Resolved - This incident has been resolved.
Jul 8, 09:30 PDT
Investigating - In our Tilburg, NLD warehouse, an unusually high influx of orders has caused a system backup, resulting in operation slowdown and shipping delays. We expect all delayed orders to ship by tomorrow. We apologize for any inconvenience this may cause. For any questions or concerns, please contact customercare@ingrammicroservices.com
Jul 1, 16:48 PDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Resolved - This incident has been resolved.
Jul 3, 09:34 PDT
Identified - Due to a power outage at our Carol Stream, IL warehouse causing a delay in order flow from the Shipwire platform, orders shipping from this warehouse may be delayed. Our team expects power restoration by 6:00 pm CDT. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 1, 15:34 PDT
Resolved - Our engineering team has resolved the technical issues that were occurring within the Shipwire Platform. Thank you for your patience. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 3, 09:30 PDT
Update - For merchants still seeing prompts to "Get Started" when attempting to log on, our engineering team has suggested clearing your browser's cache. We are continuing to investigate this issue and will provide updates as we receive them. Thank you for your patience.
Jul 2, 11:25 PDT
Investigating - Many customers are experiencing technical difficulties with the Shipwire Platform today, resulting in delayed Platform responses, issues with viewing orders and inventory, and difficulties logging in. Our Engineering and Product Teams are actively working to resolve as soon as possible. We apologize for any inconvenience this may cause. For any questions or concerns, please contact customercare@ingrammicroservices.com.
Jul 2, 07:50 PDT