Platform Status
Identified - We are currently investigating an an issue impacting file submissions to our Laughton-Lewes, GBR warehouse. We apologize for any inconvenience this may cause and will provide an update once the service is restored. For any questions or concerns, please contact customercare@ingrammicroservices.com
Apr 2, 16:09 PDT
Investigating - At our Laughton Lewes, UK warehouse we are experiencing temporary order shipment confirmation issues. Orders that have shipped may continue to show 'Processing' in the system. We are actively working to resolve the issue, however please expect delays for up to a week. Thank you for your patience. For any questions or concerns please contact customercare@ingrammicroservices.com
Feb 21, 09:25 PST
Identified - We are currently experiencing delayed response times to inquiries sent to our customer support email.
For questions or concerns, please continue to contact customercare@ingrammicroservices.com or call 1-888-744-7947, option 1.

If you do not receive a response to an inquiry after 24 hours, please contact CustomerCareEscalations@ingrammicro.com
Feb 20, 12:36 PST
Update - The Canada Post rotating strike is again targeting a number of locations including Mississauga, CAN and Vancouver, CAN. You may see pickup and delivery delays from our Mississauga and Richmond, CAN locations.

For more information visit:
https://www.canadapost.ca/web/en/comm/list.page?ecid=murl|ddn|lr|5
Nov 27, 09:20 PST
Update - The Canada Post rotating strike continues to impact service.

Vancouver area was targeted last week and trailers have not been picked up since Friday. We may continue to see pickup and delivery delays from our Richmond location.

The strike continues to impact Toronto as well, and no trailer pickups are expected from our Mississauga location today.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 13, 10:24 PST
Update - The Canada Post rotating strike is again hitting the Greater Toronto Area. You may see pickup and delivery delays from our Mississauga location.

For more information visit: https://www.canadapost.ca/cpo/mc/emailcampaigns/negotiations/negotiations_20181107A_en.html
Nov 7, 07:20 PST
Update - The Canada Post strike continues in the Greater Toronto Area for a second day. As this was not anticipated, Canada Post did not pick up trailers from our Mississauga, CAN warehouse. All of yesterday’s freight (October 23) now will incur a 2 day delay. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 24, 12:02 PDT
Monitoring - The Canada Post strike has targeted the Greater Toronto Area, impacting shipments in the Canada Post stream out for delivery as well as our trailer pick-ups today from CATO (Mississauga, CAN). Canada Post has confirmed that the trailers will depart from Mississauga, CAN after midnight today, Oct 23, however all orders shipping out of Mississauga with Canada Post will be impacted and experience a 1 day service impact. For any questions or concerns, please email customercare@ingrammicrocommerce.com.
Oct 23, 14:40 PDT
Identified - Due to some discrepancies with Airway Bill and the Commercial Invoice not having the same address, there are some delayed orders sent via FedEx in our Shenzhen, CHN warehouse. Currently, we are performing a manual workaround while our engineering team is working on an override for the address to ensure the Airway Bill and Commercial Invoice addresses match in the future. We will provide updates once this issue has been resolved and if you have any questions, email customercare@ingrammicroservices.com.
Sep 20, 13:43 PDT
API Operational
Legacy XML API (API v1) Operational
REST API (API v3) Operational
Webhooks Operational
Carriers Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
DHL eCommerce (Global Mail) Operational
DHL Express Operational
DPD Operational
FedEx Operational
GLS (Netherlands) Operational
Hermes Operational
Hong Kong Post Operational
Netherlands Post Operational
Purolator Operational
Parcel Force Operational
Royal Mail Operational
StarTrack Operational
TGX Operational
TNT Operational
Toll Operational
UPS Operational
USPS Operational
Merchant portal Operational
Beta Operational
Dashboard Operational
Merchant Application Operational
Search Operational
www.shipwire.com Operational
Warehouses Operational
90 days ago
100.0 % uptime
Today
Redlands, CA Operational
Mira Loma, CA Operational
Carrollton, TX Operational
Millington, TN Operational
Carol Stream, IL Operational
New Lenox, IL Operational
Lancaster, PA Operational
Jonestown, PA Operational
Tilburg, NLD Operational
Laughton-Lewes, GBR Operational
Shenzhen, CHN Operational
Mississauga, CAN Operational
Richmond, CAN Operational
Eastern Creek, AUS Operational
Hermosa, CA Operational
Daventry, GBR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
System Response Time
Fetching
Past Incidents
May 27, 2019

No incidents reported today.

May 26, 2019

No incidents reported.

May 25, 2019
Resolved - This is now resolved. We have updated the pieces id of all orders and have retriggered the webhooks for all the orders. Customers using APIs to get Order Status will get the pieces id automatically from our system.
May 25, 08:43 PDT
Identified - We are currently in the process of fixing the orders and later trigger the webhooks. We expect this process to be completed by EOD today. Will update the status page with more details once done.
May 24, 18:17 PDT
Update - We have tested the fix for one order, and verified that the webhook which is triggered has the correct pieces id. We will keep you posted when we start doing the fix for all the orders.
May 24, 18:13 PDT
Investigating - We are having an issue where the Pieces ID is not being sent out in the Webhook data sent back to the Customer. We are working on fixing the issue now, and will update this page once all the Orders Pieces data is fixed.
May 24, 16:33 PDT
May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019
Resolved - During the early morning hours of Tuesday May 21, 2019 the Shipwire platform encountered an issue where we were not returning shipping rates to some customers. Our Engineering team isolated the issue and applied a hot fix in order to restore our rating feature. Orders that were impacted were run through our ship rating module and processed. We apologize for any inconvenience this may have caused.
May 21, 00:30 PDT
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.